Henry Nguyen
Melbourne,VIC
Summary
Dedicated, with a background in customer service, providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Production Assistant
Calvino's Coffee
Melbourne, VIC
03.2025 - Current
- Managed production schedules to ensure timely completion of projects.
- Labeled finished product containers with required information.
- Prepared and built food items according to standardized recipes and directions.
- Trained new staff on safety protocols and operational procedures.
Mobile Developer Intern
TouchGreen
Melbourne, VIC
02.2025 - 06.2025
- Participated in daily stand-up meetings to discuss project progress and challenges.
- Assisted in code reviews to maintain coding standards and best practices.
- Collaborated with design teams to create intuitive user interfaces.
- Integrated object-oriented design and development techniques adding and developing to the app's features.
Warehouse Assistant
THG
Melbourne, VIC
08.2024 - 12.2024
- Inspected and moved products to designated areas in warehouse.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
Distribution Assistant
Bevilles Jeweler's
Melbourne, VIC
02.2024 - 08.2024
- Managed inventory organization and stock rotation for jewelry distribution.
- Assisted with order processing and tracking using inventory management software.
- Prepared documentation such as bills of lading, packing lists and invoices related to shipment activities.
- Ensured all orders were accurately picked, packed and labelled for shipping.
Customer Service Team Member
McDonalds
Melbourne, VIC
01.2019 - 12.2023
- Handled cash transactions and operated point-of-sale systems accurately.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Computer Science - Software Engineering
Swinburne University of Technology
Melbourne, VIC11-2025
Skills
- Customer service
- Software development
- Fulfillment management
- Project management
- Task prioritization
- Production background
- Telephone etiquette
Affiliations
- Recreation league basketball: a 2.5-month period each summer playing against other teams
- Coder Dojo volunteer: Brief period as a helper assisting primary level children in coding
References
References available upon request.
Timeline
Production Assistant
Calvino's Coffee
03.2025 - Current
Mobile Developer Intern
TouchGreen
02.2025 - 06.2025
Warehouse Assistant
THG
08.2024 - 12.2024
Distribution Assistant
Bevilles Jeweler's
02.2024 - 08.2024
Customer Service Team Member
McDonalds
01.2019 - 12.2023
Bachelor of Computer Science - Software Engineering
Swinburne University of Technology
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