Henry Ortega
Sydney,Australia
Summary
Dynamic Service Coordinator with a proven track record at Care Connect, excelling in client relationship management and service coordination while receiving recorded feedback from clients. Adept at problem-solving and communication, I have successfully enhanced client experiences while ensuring quality standards. Skilled in using Focus 2.0, with a passion for helping others grow and learn new systems and processes. I thrive in fast-paced environments, delivering results through adaptability and colaboration.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Care Connect
Sydney, NSW
02.2024 - Current
- Liaise with clients and service providers to coordinate services, ensuring updated systems and quality standards.
- Build and develop relationships with internal and external stakeholders for the best outcomes for clients.
- Maintain client expectations with timely responses to all inquiries via various methods, like phone, email, and post.
- Ensure feedback and client risks are properly identified, escalated, and accurately entered in systems.
- Deliver an excellent client experience while maintaining a record of it in the systems.
ADMINISTRATION AND FINANCE COORDINATOR
Hillsong College
Sydney, Australia
01.2022 - 02.2024
- Maintain daily reporting and communication with stakeholders, as well as leading the team to ensure projects are completed.
- Overseeing a property portfolio (bonds, repairs, inspections, etc.). To ensure accommodation for international clients.
- Using SAP Concur and bespoke data systems for efficient weekly task completion (acc.).
- Resolving customer-related and external stakeholder inquiries regarding the Finance and Accommodation departments through various methods (five inboxes, phone calls, and in person).
CREATIVE OVERSIGHT
La Fraternidad Church
Ecuador
01.2018 - 01.2021
- Innovating systems to ensure enhanced quality and online presence.
- Leading and coaching various teams to create better experiences at the organization.
- Managing social events that build community relationships within the organization.
- Teaching in various capacities, online and in person, to ensure community growth.
Education
Diploma - Leadership - Ministry
Hillsong International Leadership College
Sydney, Australia01.2018
Diploma - Ministry
Faith International Training School
New Jersey, USA01.2014
Skills
- Focus 20 learning
- Focus 20 coaching (within the team)
- Training delivery
- Coordination
- Teamwork
- Adaptability
- Problem solving
- Attention to detail
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Coordinator
Care Connect
02.2024 - Current
ADMINISTRATION AND FINANCE COORDINATOR
Hillsong College
01.2022 - 02.2024
CREATIVE OVERSIGHT
La Fraternidad Church
01.2018 - 01.2021
Diploma - Leadership - Ministry
Hillsong International Leadership College
Diploma - Ministry
Faith International Training School
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