Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Henry Osborn

Melbourne,VIC

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience

Work History

Waiter and Trainer

Pastuso
06.2021 - Current
  • Trained new staff on restaurant policies and procedures.
  • Quickly cleared and reset tables after customers left to enable speedy turnaround and guest flow.
  • Helped customers with dietary restrictions, allergies and intolerances to obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Front Waiter

Giraffe
01.2019 - 09.2020
  • Set dining tables to prepare for diverse types of events of up to 200 guests and follow strict service standards.
  • Displayed enthusiasm and provided outstanding service to customers which successfully increased referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest and give them a wine to match.
  • Inspected, pulled and stacked clean items and sent soiled items back for re-scrubbing and re-washing.

Veterinary Technician

Apiam Genetic Services
05.2014 - 06.2018
  • Interacted with clients regarding animal health and general procedures during set up and throughout.
  • Monitored health and behaviour of animals by checking breathing and the anaesthetic levels.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Assisted veterinarian during medical and surgical procedures.
  • Cleaned, restocked and organised examination rooms
  • Administered prescribed inject-able controlled substances, sedatives and inhalant aesthetics.
  • Administered anaesthesia for operations and surgeries.

Education

High School Diploma -

MacKillop College
Port Macquarie, NSW
12.2016

Skills

  • Outstanding customer service and effective sales techniques
  • Being able to work extremely well in a high energy environment
  • Detail-orientated
  • Employee Mentoring
  • Good Communication Skills
  • Spanish and English speaker
  • Phone Inquiries

Accomplishments

  • Consistently rated "5 STARS" in customer reviews regarding server friendliness, promptness, menu knowledge and attentiveness.
  • Departmental trainer.
  • Attended Evolve3; how to train.
  • Conduct monthly appraisals for trainees.
  • Designed and conducted trainings for staff members.
  • Selected to serve notable VIP guests for major private events.

Additional Information

Reference:

Pastuso. Melbourne

Grace Collett - Assistant Restaurant Manager

Email. grace@pastuso.com.au

ph. 0402757025

Giraffe. Auckland

mark webber-employer. Ph: +64 210305535

Giraffe. Auckland

Karl Spencer -restaurant manager.

Ph: +64 274756617

Apiam Genetics. NSW (Australia)

Jane Rindfleish - employer.

ph: 0418907246

Email: Jane.rindfleish@apiam.com.au

Timeline

Waiter and Trainer

Pastuso
06.2021 - Current

Front Waiter

Giraffe
01.2019 - 09.2020

Veterinary Technician

Apiam Genetic Services
05.2014 - 06.2018

High School Diploma -

MacKillop College

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Henry Osborn