Henry Pulgarin
Abbotsford,Australia
Summary
Accomplished Building management committee member with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
15
15
years of professional experience
Work History
BUILDING MANAGEMENT COMMITTEE
The Italian Forum
Leichhardt, NSW
03.2022 - Current
- Advise on long-term maintenance programs for common property.
- Manage and monitor performance of all contractors
- Liaise with Strata Managing Agent
- Attend meetings of Owners Corporation and Strata Committee and provide periodical Building Manager Reports
- Schedule and arrange for statutory certification and inspection of Common Property to ensure all plant and equipment is maintained in accordance with Australian Standards and Building Code of Australia
- Assist with annual budgeting for both Commercial & Building management committee.
- Conduct by-law inspections
- Supervise use of Common Property i.e.
- Establish and maintain register for security access control system
- Developed and maintained courteous and effective working relationships
- Saved $800,000.00 by implementing cost-saving initiatives that addressed long-standing problems
STRATA COMMITTEE SECRETARY
The Italian Forum
Leichhardt, NSW
07.2017 - 10.2022
- Attend to administrative requirements of owners corporation.
- Directly dealing with lot owners, strata managers, building managers.
- Handled 30 calls per day to address customer inquiries and concerns
- calling general or committee meetings, sending out notices for meetings, preparing and distributing meeting minutes, maintaining meeting attendance list and receiving voting papers.
- maintain strata roll, answer owners corporation communications and enable inspection of documents as requested by owners or authorised bodies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Business Owner/Operator
Industrie Music
Leichhardt, NSW
01.2016 - 10.2022
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Reconciled daily sales, returns and financial reports in Xero.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
Account Manager
Orora Recycling
Matraville, NSW
11.2014 - 12.2015
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Key Account Manager
Toxfree Solutions
Gold Coast, QLD
11.2013 - 11.2014
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Consistently achieved top ranking in revenue and profit growth.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Worked independently with minimal supervision.
- Developed customer relationships and increased overall sales by 10%
Account Manager
Electric Factory
Thomastown, VIC
06.2011 - 10.2013
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new Musical instruments and updated account information to maintain high standards of client service.
- Managed 320 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Managed book of business worth $5 million across 320 accounts.
- Achieved monthly quota and grew sales to $5 million within 12 months.
Sales Supervisor
Cleanaway Waste Management
Erskine Park, NSW
10.2008 - 05.2011
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Submitted reports to senior management to aid in business decision-making and planning.
- Generated $13 million of new customer revenue in 2 years.
Education
TAFE Certificate IV - Small Business Management
TAFE NSW
Ultimo, NSW01.2016
Skills
- Facilities Management
- Ability To Communicate Ideas
- Superior Customer Service
- Solution-Oriented
- Maintenance Programs
- Team Player
- Attention To Detail
- Presentation Skills
Timeline
BUILDING MANAGEMENT COMMITTEE
The Italian Forum
03.2022 - Current
STRATA COMMITTEE SECRETARY
The Italian Forum
07.2017 - 10.2022
Business Owner/Operator
Industrie Music
01.2016 - 10.2022
Account Manager
Orora Recycling
11.2014 - 12.2015
Key Account Manager
Toxfree Solutions
11.2013 - 11.2014
Account Manager
Electric Factory
06.2011 - 10.2013
Sales Supervisor
Cleanaway Waste Management
10.2008 - 05.2011
TAFE Certificate IV - Small Business Management
TAFE NSW
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