Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Henry Serfontein

Oran Park, NSW,NSW

Summary

Adaptable and enterprising professional with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Creative thinker and problem solver.

Overview

6
6
years of professional experience

Work History

Team Member

McDonald's Restaurant
06.2018 - 03.2019

Shift Manager

McDonald's Restaurant
03.2019 - 07.2019

Department Manager

McDonald's Restaurant
07.2019 - 03.2020

Department Manager

McDonald's Restaurant
03.2020 - 11.2020

Assistant Restaurant Manager

McDonald's Restaurant
11.2020 - 04.2021

Restaurant Manager

McDonald's Restaurant
04.2021 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Set clear expectations and created positive working environment for employees.
  • Orchestrated positive customer experiences by overseeing every area of business operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and highest level of cleanliness standards to present positive brand image.
  • Prepared restaurant business plan by reviewing demands analyzing competitors and developing projections for sales and finances.

Education

High School Diploma -

High School Waterkloof
South Africa
12.2016

Skills

  • Documentation and Recordkeeping
  • Performance Improvement
  • Scheduling Staff
  • Problem Solving
  • Coaching and Mentoring
  • Customer Retention
  • Microsoft Office
  • Time Management
  • Expense Tracking
  • Recruitment and Hiring
  • Reliable and Responsible
  • Troubleshooting

Additional Information

My ultimate career aspiration is to be a professional contact within the music industry. I have a deep love for music, singing and being a creative individual. I have obtained a number of musical qualifications (incl. Music Theory and Piano certifications), but wish to continue to develop my musical aspirations to further my ultimate career goals. I am a passionate individual who is ready to take the next step in my personal growth and I'm excited to be in an environment that will positively fuel my personal goals.


How will my experience as a Restaurant Manager of McDonald's benefit me in this role?

Working in a fast paced environment, you learn to problem solve and troubleshoot on your feet. I face opportunities head on and determine best-case-scenario outcomes that will benefit the business. Leading a team requires me to always look for new talent to develop within the business - coaching up-and-coming individuals on their time management, leadership, communication skills and individual presentations. Running a 24/7 business has given me the tools and resources to think critically about routine, structure and accountability - delegating through my team allows us to maintain the attention to details. As a Restaurant Manager I am able to diagnose opportunities within the business, come up with creative solutions and work independently, juggling multiple tasks simultaneously, to lead the team to success. Finally, I am extremely people driven - I enjoy bringing a positive and uplifting energy to the workplace to get the best out of my team!


Given the opportunity, I am confident that I will excel in this field!



Timeline

Restaurant Manager

McDonald's Restaurant
04.2021 - Current

Assistant Restaurant Manager

McDonald's Restaurant
11.2020 - 04.2021

Department Manager

McDonald's Restaurant
03.2020 - 11.2020

Department Manager

McDonald's Restaurant
07.2019 - 03.2020

Shift Manager

McDonald's Restaurant
03.2019 - 07.2019

Team Member

McDonald's Restaurant
06.2018 - 03.2019

High School Diploma -

High School Waterkloof
Henry Serfontein