Summary
Overview
Work History
Education
Skills
References
Availability
Languages
Timeline
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Henry Trinh

Henry Trinh

Sydney,Australia

Summary

I hold a Bachelor of Business in Hospitality Management, which has provided me with a solid foundation in customer service and business operations. A passionate and customer-focused retail professional, I have proven experience in exceeding sales targets and delivering premium service. Skilled in personalized product recommendations and maintaining a polished, professional appearance, I value creating positive first impressions and building long-term customer relationships. I am seeking a Sales Assistant role at Myer, where I can contribute to sales growth, enhance the customer experience, and further develop my career in the retail industry.

Overview

7
7
years of professional experience

Work History

Sales Assistant / Customer Service Representative

Skyline Mobile - Accessories & Parts
Haymarket, Australia
02.2022 - Current
  • Delivered personalized customer service, enhancing satisfaction and driving repeat sales.
  • Researched customer preferences to provide tailored product recommendations, consistently exceeding daily sales targets of $1,000 in single-staff stores and $2,500 in two-staff stores.
  • Demonstrated strong product knowledge, explaining features and benefits to support confident purchase decisions.
  • Adjusted service style (professional, welcoming, or consultative) depending on customer needs, helping build trust and loyalty.
  • Maintained a polished and professional appearance - light-colored attire, neat grooming, and a friendly smile - creating a positive first impression for customers entering the store.
  • Created seasonal visual merchandising displays, increasing sales by 15% during peak periods.
  • Monitored stock levels and analyzed sales trends to forecast popular items, maximizing revenue and reducing overstock.
  • Processed POS transactions with accuracy while ensuring loss prevention and store security.
  • Worked collaboratively with colleagues to maintain a welcoming and professional retail environment, even during peak hours…

Cashier & Receptionist

Wendy and Tom Tailoring
Auckland, New Zealand
01.2019 - 05.2019
  • Warmly greeted and assisted customers with a friendly and welcoming first impression.
  • Supported appointment bookings and front-desk tasks while learning customer service fundamentals.
  • Processed cash and card transactions under supervision, gaining experience in POS operations.
  • Helped maintain store tidiness and presentation, ensuring a clean and professional environment for clients.
  • Assisted the tailoring team with order checks and client handovers, contributing to smooth daily operations…

Education

Bachelor of Business - Hospitality Management

Canterbury Institute of Management
Sydney, NSW

Skills

  • Exceptional Customer Service & Communication
  • Sales & Upselling Expertise
  • POS Operation & Cash Handling Accuracy
  • Fashion & Product Knowledge
  • Visual Merchandising & Store Presentation
  • Team Collaboration & Reliability
  • Time Management & Organization
  • Problem-Solving with a Positive

References

Available upon request.

Availability

Available for casual, part-time, or full-time work.

Languages

  • English, Fluent
  • Vietnamese, Native

Timeline

Sales Assistant / Customer Service Representative

Skyline Mobile - Accessories & Parts
02.2022 - Current

Cashier & Receptionist

Wendy and Tom Tailoring
01.2019 - 05.2019

Bachelor of Business - Hospitality Management

Canterbury Institute of Management

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Henry Trinh