Henry Uzoezie
Blakeview,SA
Summary
Motivated and results-driven Customer Service Specialist with over 5 years of experience delivering exceptional customer support and driving sales growth in fast-paced business environments. Recognized for strong interpersonal, problem-solving, and leadership skills with a proven record of increasing customer satisfaction, loyalty, and retention. Adept to bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transport / Customer Service Representative
GORA LOGISTICS
08.2024 - Current
- - Manage and respond to customer inquiries via phone, email, chat, or in person. This includes status updates, tracking info, and delivery times.
- - Process and manage orders: creation, updates, cancellations, changes, and follow-ups.
- - Coordinate with warehouse, transport, and dispatch teams to ensure orders are fulfilled correctly and on time.
- - Handle complaints, returns, and damaged goods: investigate, escalate, refund or replacement, and follow up to resolution.
- - Maintain accurate records and documentation: bills of lading, proof of delivery, receipts.
- - Support process improvement: suggest or implement changes to improve response times, reduce errors or inefficiencies.
Sales / Customer Service Manager
GOOD POINT W.A. LIMITED
11.2019 - 03.2023
- - Consistently met sales targets and was promoted to Manager within two years.
- - Led a team of five, providing mentorship and achieving a 36% improvement in sales performance.
- - Enhanced company revenue by consistently meeting quarterly goals.
- - Improved team efficiency by 30% through training and development initiatives.
- - Maintained strong relationships with over 40+ customers, achieving a 70% satisfaction score.
Sales / Customer Service Representative
GOOD POINT W.A. LIMITED
04.2017 - 02.2019
- - Spearheaded nationwide operations and achieved a 70% growth rate within two years.
- - Increased customer retention through prompt follow-ups and proactive problem-solving.
- - Managed an average of 50 daily customer calls while overseeing social media advertising campaigns.
- - Delivered accurate information and solutions to customers, improving satisfaction and loyalty.
- - Applied active listening and empathy to resolve complex customer concerns, achieving a 95% satisfaction rate.
Education
Bachelors - Economics
Odumegwu Ojukwu University
Master of Business - Information Systems
Torrens University Australia
Skills
- Strong Communication skills, Multitasking, Microsoft Office 365, Google Workspace, CRM Systems, Upselling,Time Management, Inbound & Outbound Calling, Empathy, Customer relationship management, Customer support, Patience, Active listening, Account updating, Scheduling, Complaint resolution, Courteous demeanor
Certification
Certified Customer Service Manager (Vetassess)
Timeline
Transport / Customer Service Representative
GORA LOGISTICS
08.2024 - Current
Sales / Customer Service Manager
GOOD POINT W.A. LIMITED
11.2019 - 03.2023
Sales / Customer Service Representative
GOOD POINT W.A. LIMITED
04.2017 - 02.2019
Master of Business - Information Systems
Torrens University Australia
Bachelors - Economics
Odumegwu Ojukwu University