Henry Westlake
Gables,NSW
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Goal-oriented Team Manager dedicated to meeting business performance objectives and achieving set targets. Offering a decade of experience with Woolworths. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
14
14
years of professional experience
Work History
Team Manager - Proactive Services
Woolworths 360
09.2022 - Current
- Conducted 5 weeks of facilities manager reliefs
- Supported with deployment of other sites and training of 18 new PSTLs to the business
- Managed three stores, overseeing and managing over 50 team members.
- Daily coordinating with stakeholders
- Responsible for vehicle fleet
- Successful rostering to tasks while keeping within budget
- Evaluated employee performance on a daily basis and successfully coached and trained more than 50 team members across multiple stores, increasing the quality of work and employee motivation.
- Coordinated team collaboration to share ideas and build best practices.
- Led employee relations through effective communication, coaching, training, and development and recognition of team members achievements.
- Delivered regular team meetings for aligned work towards common goals.
- Aligned team goals and objectives with organizational strategy, aiding proactive services goals
- Established team priorities, maintained schedules, and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment usage and maintenance of proactive and store equipment.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational and state requirements.
Grocery Support Manager
Woolworths Supermarket
07.2022 - 09.2022
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting store appearance.
Bakery Support Manager
Woolworths Supermarket
09.2016 - 09.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
Team Member
Woolworths Supermarket
01.2011 - 09.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
No Degree - Policing Practice
Charles Sturt University
Sydney, NSWSkills
- Business Process
- Business Management Principles
- Manage Budgets
- Train Employees
- Communication
- Health and Safety Regulations
- Customer Service
- Complaint Handling and resolution
- Professional Relationships
- Customer Service
- Strategic Planning
- Productivity Performance
- Business Operations Expertise
Accomplishments
- Multi-site management
- Supervised team of 50 staff members.
- Achieved two successful project launches with Proactive Services and repaired three projects
- Trained over 50 team members
- Built a strong relations with site management and stakeholders
Timeline
Team Manager - Proactive Services
Woolworths 360
09.2022 - Current
Grocery Support Manager
Woolworths Supermarket
07.2022 - 09.2022
Bakery Support Manager
Woolworths Supermarket
09.2016 - 09.2019
Team Member
Woolworths Supermarket
01.2011 - 09.2016
No Degree - Policing Practice
Charles Sturt University
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