Henry Williams

Staff Supervision & Support

· Support and guide staff to deliver quality services that achieve the objectives outlined within service specifications of each contracted service agreement.

· Support staff to professionally develop the necessary skills and attributes that enhance Centacare Kimberley’s capacity to provide quality support services.

· Work with the CEO and General Manager to undertake risk assessment and management to ensure staff benefit from a safe and supportive work environment.

· Support the CEO and General Manager in the recruitment of appropriately skilled and qualified employees.

· Support the CEO and General Manager to complete annual performance reviews of all employees.

Monitor and supervise staff to ensure compliance with all organisational Policies and Procedures

Service Delivery

· Monitor and evaluate the efficacy of service designs and implement improvement strategies where practicable and appropriate.

· Support staff to achieve the outcome objectives outlined within the Service Specifications of individual program Service Agreements.

· Undertake regular case reviews to monitor professional practice across services.

· Monitor data entry and integrity of service recording on web based client management systems.

· Ensure the cultural appropriateness of resources for organisational use.

· Other duties as directed by the CEO and General Manager of Centacare Kimberley.

5.3 Stakeholder Relations

· To positively and actively promote Centacare Kimberley’s full range of services and its partners in the provision of services.

· Support the CEO and General Manager to develop and maintain collaborative partnerships with key stakeholders in service delivery areas.

· Support the CEO and General Manager to develop and maintain professional linkages and relationships with key people associated with Aboriginal Organisations and Communities throughout the Kimberley region.

Represent Centacare Kimberley at local and regional forums

Administration

· Provide monthly service and activity reports to the General Manager.

· Support the CEO and General Manager to maintain all essential equipment and resources used for service delivery.

· In all work related activities abide by Centacare Kimberley Policies and Procedures.

· Support the CEO and General Manager to achieve the Strategic Objectives of Centacare Kimberley.

· Work with the CEO and General Manager to effectively tender for new business opportunities that align with the organisation’s Strategic Plan.

· Work with the CEO and General Manager to complete and submit progress reports for funded services as per contracted Service Specifications.

Adapted quickly to changing priorities and workflows within the team

- Coordinated disaster response initiatives to enhance community resilience and support recovery efforts.

- Developed training materials for volunteers, ensuring consistent messaging and effective service delivery.

- Managed stakeholder relationships, fostering collaboration among diverse groups to achieve common goals.

- Oversaw event planning logistics, optimizing resource allocation and improving operational efficiency.

- Manage, develop and support PHaMs and administration staff and volunteers and maintain a strong, integrated, effective and supportive team.

- Ensure that program volunteers are recruited, managed and supported in line with national policies.

- Oversee and contribute to the delivery of Emergency Relief in Derby and surrounding communities, consistent with program guidelines and requirements.

- Ensure that the Derby office, vehicles and other resources are well managed and maintained.

- Establish and maintain effective partnerships and relationships with a wide range of communities and agencies in the region.

- Provide accurate, timely internal and external reports.

- Promote a proactive approach to the management of safety issues, ensure risk assessments are undertaken and risk management plans developed and implemented for all programs.

- Promote effective communication, model appropriate behaviours and competencies, contribute to a positive organisational and regional culture and represent Red Cross in a professional manner.

- Work as part of the integrated Derby and Kimberley programs team and contribute to the achievement of team goals and activities.

- Engage with participants to develop, monitor and regularly review their Individual Recovery Plans, which support participants to better manage their daily activities and reflect participants’ needs, goals and aspirations.

- Support participants with provide practical assistance to help them achieve their personal goals, develop better relationships with family and friends and manage their everyday tasks, consistent with their individual recovery plan and the PHaMs guidelines.

- Assist family members and carers to access support and services, as needed.

- Maintain comprehensive case notes, current risk assessments and accurate program records and provide program information and statistics as required for internal and external reports.

- Work as part of an integrated community programs team, contribute to the achievement of team goals and activities and cover for other staff as required.

- Collaborated with multidisciplinary teams to assess inmate needs and create individualized treatment plans.

- Establish and maintain positive working relationships with local agencies and communities regarding offender rehabilitative needs.

- Actively promotes links between incarcerated offenders and community agencies to maximise offenders’ access to community supports

- Assists with the evaluation of rehabilitative programs and with reporting the impact, benefits and aspects requiring improvement and updating.

- Works with local agencies and communities to identify and develop appropriate programs that meet the needs and priorities of incarcerated offenders.

- Maximises the opportunities for program delivery and ensures effective collaboration with program facilitators (including those internal and external to the Department of Justice).

- Provides guidance, support and supervision to Program Officers.

- Delivers offender intervention programs, both group based and individual to best practice standards.

- Promotes a positive team spirit within the custodial environment.

- Liaises with and provides advice to relevant Department personnel on treatment and assessment issues.

- Ensures record keeping practices and standards meet legislative and Branch requirements.

- Identifies specific program needs of offenders following Assessment Centre and/or Branch evaluation.

- Facilitates offender attendance at programs designed to address offending behaviours.

- Conducts assessments on individual offenders.

- Prepares written treatment, management and assessment reports on offenders.

- Demonstrates and manages ethical behaviour in accordance with relevant standards, values and policies.

- Applies and promotes the principles of equity, diversity, occupational safety and health in the workplace and behaves and manages staff in accordance with relevant standards, values and policies.

- Other duties as directed

- Coordinated project timelines and resources to ensure all deliverables met deadlines.

- Developed and implemented process improvements to enhance team efficiency and collaboration.

- Managed cross-functional communication, facilitating information flow between departments for project alignment.

- Trained new staff on operational procedures and best practices to ensure consistency and quality.

- Coordinate and integrate Indigenous men’s programs within the Derby region.

- Identify and evaluate community solutions aimed at preventing Men’s issues.

- Carry out all administrative tasks and compile reports and statistical returns related to the position.

- To maintain an up to date knowledge of services and to liaise with agencies in the community to ensure clients and their families are linked appropriately to resources and services to best assist clients and family’s needs

- Identify and link necessary training possibilities where appropriate and to provide individual and family support where possible