Henry Zadro
Summary
Dedicated professional with a background in recruitment consulting and food service operations. Proven ability to assess candidates and build client relationships. Strong communicator committed to delivering high-quality service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recruitment Consultant
Jobs Statewide
09.2024 - Current
- Oversaw recruitment aligned with client expectations.
- Evaluated candidate qualifications through in-depth interviews.
- Educated junior consultants on effective recruitment methods.
- Boosted client satisfaction with quality candidate placements.
- Maintained high retention by aligning candidates with career goals.
- Tracked industry trends affecting recruitment strategies.
- Cultivated client relationships for increased referrals.
Cafe Supervisor
Black Elk Espresso
02.2023 - Current
- Demonstrates leadership, customer service, and inventory management expertise. Trains staff to uphold high quality and efficiency standards.
- Strong communicator creating a welcoming environment while enhancing sales and customer satisfaction. Manages financial transactions and adheres to health safety protocols.
- Focused on providing exceptional dining experiences that drive business growth.
- Achieved 25% rise in customer satisfaction scores by implementing better service training and managing workflows effectively.
Sales Consultant
Plus Fitness
02.2023 - 03.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maximised customer retention by resolving issues quickly.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted customers with prompt and polite support in-person and via telephone.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Cafe All-rounder
Macchina Forno
06.2020 - 12.2023
- Processed complex orders for accurate payment handling in POS system.
- Team member handled customer service, food preparation, and inventory tasks.
- Increased positive feedback by 20% and repeat visits by 15% over six months.
- Assisted customers with issues through complaint validation and food exchanges.
- Provided training to maintain high service quality and enhance satisfaction.
Cafe all-rounder
Nutrition Station
01.2018 - 02.2021
- Versatile cafe professional with over 3 years in dynamic roles such as barista, server, and kitchen assistant.
- Contributed to food service growth through industry trend analysis for competitive services.
- Performed daily cleaning and sanitization following health standards.
- Maintained hygiene by regularly cleaning kitchen surfaces and equipment.
- Tracked inventory levels of kitchen supplies, reporting shortages promptly.
Education
High School -
Bossley Park High School
11.2018
Skills
- Salary advice Applicant interviewing
- Data Entering (on Excel) Complaint handling
- Team collaboration In-person and telephone interviewing
- Client management Contract negotiation
- Interviewing techniques Cold calling
- Personnel records management HR policies
- Administrative assistance
Certification
- Working With Children Check- 2024 - Current
- Police Check - 2024 - Current
Language
English
Native or Bilingual
Vietnamese
Full Professional
Timeline
Recruitment Consultant
Jobs Statewide
09.2024 - Current
Sales Consultant
Plus Fitness
02.2023 - 03.2024
Cafe Supervisor
Black Elk Espresso
02.2023 - Current
Cafe All-rounder
Macchina Forno
06.2020 - 12.2023
Cafe all-rounder
Nutrition Station
01.2018 - 02.2021
High School -
Bossley Park High School