Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
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Henry Zadro

Summary

Dedicated professional with a background in recruitment consulting and food service operations. Proven ability to assess candidates and build client relationships. Strong communicator committed to delivering high-quality service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Recruitment Consultant

Jobs Statewide
09.2024 - Current
  • Oversaw recruitment aligned with client expectations.
  • Evaluated candidate qualifications through in-depth interviews.
  • Educated junior consultants on effective recruitment methods.
  • Boosted client satisfaction with quality candidate placements.
  • Maintained high retention by aligning candidates with career goals.
  • Tracked industry trends affecting recruitment strategies.
  • Cultivated client relationships for increased referrals.

Cafe Supervisor

Black Elk Espresso
02.2023 - Current
  • Demonstrates leadership, customer service, and inventory management expertise. Trains staff to uphold high quality and efficiency standards.
  • Strong communicator creating a welcoming environment while enhancing sales and customer satisfaction. Manages financial transactions and adheres to health safety protocols.
  • Focused on providing exceptional dining experiences that drive business growth.
  • Achieved 25% rise in customer satisfaction scores by implementing better service training and managing workflows effectively.

Sales Consultant

Plus Fitness
02.2023 - 03.2024
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Maximised customer retention by resolving issues quickly.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Cafe All-rounder

Macchina Forno
06.2020 - 12.2023
  • Processed complex orders for accurate payment handling in POS system.
  • Team member handled customer service, food preparation, and inventory tasks.
  • Increased positive feedback by 20% and repeat visits by 15% over six months.
  • Assisted customers with issues through complaint validation and food exchanges.
  • Provided training to maintain high service quality and enhance satisfaction.

Cafe all-rounder

Nutrition Station
01.2018 - 02.2021
  • Versatile cafe professional with over 3 years in dynamic roles such as barista, server, and kitchen assistant.
  • Contributed to food service growth through industry trend analysis for competitive services.
  • Performed daily cleaning and sanitization following health standards.
  • Maintained hygiene by regularly cleaning kitchen surfaces and equipment.
  • Tracked inventory levels of kitchen supplies, reporting shortages promptly.

Education

High School -

Bossley Park High School
11.2018

Skills

  • Salary advice Applicant interviewing
  • Data Entering (on Excel) Complaint handling
  • Team collaboration In-person and telephone interviewing
  • Client management Contract negotiation
  • Interviewing techniques Cold calling
  • Personnel records management HR policies
  • Administrative assistance

Certification

  • Working With Children Check- 2024 - Current
  • Police Check - 2024 - Current

Language

English
Native or Bilingual
Vietnamese
Full Professional

Timeline

Recruitment Consultant

Jobs Statewide
09.2024 - Current

Sales Consultant

Plus Fitness
02.2023 - 03.2024

Cafe Supervisor

Black Elk Espresso
02.2023 - Current

Cafe All-rounder

Macchina Forno
06.2020 - 12.2023

Cafe all-rounder

Nutrition Station
01.2018 - 02.2021

High School -

Bossley Park High School

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Henry Zadro