Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Henry Zhou

Clayton South,Australia

Summary

Dynamic educator and R&D Specialist at Realus Education, adept at integrating technology to enhance learning and customer satisfaction. Proven track record in designing engaging lessons and delivering exceptional customer service. Skilled in office operations management and relationship building, driving a 25% improvement in cohort percentages through innovative instructional strategies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

English Teacher

Realus Education - EDUTALENT SOLUTIONS PTY LTD
Melbourne , VIC
04.2022 - Current
  • Adapted diverse teaching methods, including face-to-face and online classes, to improve student learning outcomes.
  • Responded promptly to inquiries from students and parents, offering constructive feedback on skill improvement.
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Conducted one-on-one tutoring sessions tailored to individual student needs for better assimilation of information.

Research & Development Specialist

Realus Education - EDUTALENT SOLUTIONS PTY LTD
Melbourne, VIC
04.2022 - 12.2023
  • Integrated dual-delivery systems of AI and human support, increasing customer satisfaction rates.
  • Designed over 20 interactive lessons featuring engaging story scripts.
  • Produced and edited marketing video content, generating over 3,000 views on social media.
  • Led development of innovative lessons to enhance client interest and improve cohort percentages by 25%.
  • Facilitated training sessions for educators on effective instructional strategies.

Office Administrator

Chinese Culture School Australia
Melbourne, VIC
02.2021 - 01.2022
  • Handled fee collection and cash management with accuracy and professionalism.
  • Delivered exceptional customer service through prompt responses to inquiries and effective promotion of services.
  • Managed daily office operations to enhance workflow efficiency and overall productivity.
  • Replenished office supplies by placing timely orders to maintain optimal inventory levels.
  • Scheduled appointments for senior management using Outlook calendar system, ensuring streamlined coordination.

Education

Bachelor of Arts - Melbourne, Victoria

The University of Melbourne
Melbourne, Victoria
12-2024

High school - Melbourne, Victoria

McKinnon Secondary College
Melbourne, Victoria
11-2020

Skills

  • Customer service
  • Office operations management
  • Payment processing
  • Customer relationship management
  • Sales and product knowledge
  • Technology integration

Accomplishments

  • Received the Leaders in Communities Award (LiCA) certificate by completing the Job Ready short course offered by the University of Melbourne
  • Participated in volunteering activities, such as engaging as a mentor in the 'Peer Support' program in high school, and helping new students get involved in transferring to secondary education
  • Involved in sports clubs such as the high school volleyball club, as well as representing the school to compete in state-level volleyball competitions

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Certification

  • Leaders in Communities Award (LiCA) Job Ready Course Certification, offered by the Faculty of Arts at The University of Melbourne

References

References available upon request.

Timeline

English Teacher

Realus Education - EDUTALENT SOLUTIONS PTY LTD
04.2022 - Current

Research & Development Specialist

Realus Education - EDUTALENT SOLUTIONS PTY LTD
04.2022 - 12.2023

Office Administrator

Chinese Culture School Australia
02.2021 - 01.2022

Bachelor of Arts - Melbourne, Victoria

The University of Melbourne

High school - Melbourne, Victoria

McKinnon Secondary College

Similar Profiles

CREATE PROFILE
Henry Zhou