Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hephzibah Yohannes

Perth,WA

Summary

I am a hardworking individual who delivers exceptional customer service, as I hold multitasking and time management abilities. I am genuinely devoted to giving every customer a positive and memorable experience. I have a history of working hard and meeting company needs with consistent and organised practices. I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.

Overview

5
5
years of professional experience

Work History

FOH Team Member

Chicken Treat
Mirrabooka, WA
06.2023 - Current
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Utilized point-of-sale system to process transactions accurately and efficiently.
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.
  • Followed opening and closing procedures as outlined by management team.

Volunteering- Kids Church

Victory Life Centre
Osborne Park, WA
01.2022 - Current
  • Assisted with organizing and setting up activities for Vacation Bible School.
  • Supervised the safety of all children while they were participating in Vacation Bible School activities.
  • Encouraged children to participate in group discussions about bible lessons and stories.
  • Created a welcoming environment for children to feel comfortable attending Vacation Bible School.
  • Supervised children and young volunteers to verify access to safe, secure and non-threatening space for learning and worship and continued care until released to guardian.
  • Assisted with learning centers, crafts, memory verse work and Bible reading.

FOH Team Member

Zambrero
Tuart Hill, WA
05.2023 - 09.2024
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Verified that all orders were correct before serving them to customers.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.

Customer Service Team Member

Mad Mex
Karrinyup, WA
11.2021 - 04.2023
  • Greeted customers and provided prompt, courteous service.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Organized order taking station to ensure efficient workflow.
  • Inspected orders to make sure they were accurate before handing them to customers.

Volunteering- Retail Assistant

Vinnies
Osborne Park, WA
01.2020 - 12.2021
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Assisted customers with product selection, answered queries and provided advice.
  • Processed payments using cash register, credit card machine and POS system.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Assisted in setting up promotional displays, signage and window displays.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.

Customer Service Representative

Oporto
Balcatta, WA
02.2021 - 07.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Greeted customers and provided friendly customer service.
  • Processed payments, gave change and issued receipts for orders.
  • Maintained cleanliness of work area throughout shift.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.

Education

High School Diploma -

Churchlands Senior High School
Perth WA
10-2023

Skills

  • Order Taking
  • Customer Service
  • Complaint Handling
  • Cash Handling
  • Attention to Detail
  • Clear Communication
  • Friendly, Positive Attitude
  • Team Building

Timeline

FOH Team Member

Chicken Treat
06.2023 - Current

FOH Team Member

Zambrero
05.2023 - 09.2024

Volunteering- Kids Church

Victory Life Centre
01.2022 - Current

Customer Service Team Member

Mad Mex
11.2021 - 04.2023

Customer Service Representative

Oporto
02.2021 - 07.2021

Volunteering- Retail Assistant

Vinnies
01.2020 - 12.2021

High School Diploma -

Churchlands Senior High School

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Hephzibah Yohannes