Herbie Hay
Sydney
Summary
With a proven track record at Durham School, I excel in fostering guest relations and stress tolerance, ensuring safety and satisfaction. Skilled in bartending and guest service, I've enhanced experiences across roles, from lifeguard to catering server, by prioritizing effective communication and seamless event execution.
Overview
3
3
years of professional experience
Work History
Catering Server
Grey Goose Catering
08.2024 - 11.2025
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Swimming Teacher
Durham School
08.2024 - 12.2024
- Managed equipment inventory, ensuring availability of necessary tools for effective instruction while minimizing costs associated with replacements or repairs.
- Contributed to the development of school-wide aquatic programs, ensuring comprehensive coverage of swimming skills.
- Fostered a positive learning environment by establishing strong rapport with students and setting clear expectations for behavior in the pool area.
- Expanded knowledge of current aquatic teaching methodologies through regular professional development opportunities.
- Enhanced student safety by enforcing pool rules and maintaining a vigilant watch during lessons.
- Collaborated with colleagues to continuously improve lesson plans and instructional techniques.
- Reduced class disruptions by effectively managing classroom behavior and addressing individual needs.
Bartender
Durham City Rugby Club
08.2024 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Lifeguard
Swim @ Durham
04.2023 - 12.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Summer Camp Manager
Durham Cathedral Schools Foundation
08.2024 - 09.2024
- Managed staff scheduling, ensuring full coverage for all camp activities throughout the summer season.
- Established clear communication channels between staff members, fostering teamwork and collaboration across departments within the summer camp setting.
- Promoted inclusion among camp participants by creating specialized programming tailored to accommodate varying abilities or interests of individual attendees.
- Maintained a safe environment for campers through strict adherence to safety protocols and guidelines.
- Developed strong relationships with parents, addressing concerns promptly and effectively to maintain trust and confidence in the camp''s management.
- Troubleshot and resolved any issues that arose during the camp season, demonstrating strong problem-solving skills and adaptability.
Lawn Mower
Nigel Darling Landscaping Services
01.2023 - 02.2023
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Adjusted mower height and speed settings to accommodate different types of terrain.
- Emptied and cleaned grass catcher and mulching bags to discard grass cuttings.
Education
A Level - Physical Education
Durham Cathedral Schools Foundation
Durham- England 08.2024
A Level - Psychology
Durham Cathedral Schools Foundation
Durham -England 08.2024
A Level - Biology
Durham School
Durham- England 08.2024
GCSE - Science
Durham Johnston
Durham - England 08.2022
GCSE - English Language
Durham Johnston
Durham- England 08.2022
GCSE - Mathematics
Durham Johnston
Durham - England 08.2022
Skills
- Stress tolerance
- Guest service
- Strong communication skills
- Cleaning and sanitizing
- Flexible schedule
- Bartending
- Guest relations
Accomplishments
I am a dedicated rugby player, and during the 2023-2024 season, I had the honor of being selected to represent my county. Following my participation in several matches, I was further chosen to represent the entire region, competing as part of a team that encompasses all six counties, where I played for the North of England. Additionally, I hold a Level 2 referee qualification, which enhances my understanding of the game's laws and contributes to the development of my communication skills. Furthermore, I have earned a Duke of Edinburgh Bronze Award, which required me to engage in community volunteer work.
Timeline
Catering Server
Grey Goose Catering
08.2024 - 11.2025
Swimming Teacher
Durham School
08.2024 - 12.2024
Bartender
Durham City Rugby Club
08.2024 - 12.2024
Summer Camp Manager
Durham Cathedral Schools Foundation
08.2024 - 09.2024
Lifeguard
Swim @ Durham
04.2023 - 12.2024
Lawn Mower
Nigel Darling Landscaping Services
01.2023 - 02.2023
A Level - Physical Education
Durham Cathedral Schools Foundation
A Level - Psychology
Durham Cathedral Schools Foundation
A Level - Biology
Durham School
GCSE - Science
Durham Johnston
GCSE - English Language
Durham Johnston
GCSE - Mathematics
Durham Johnston
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