Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Herbie Johnson

Noosa Heads,QLD

Summary

Highly adaptable individual bringing 5 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritisation and team leadership. Well versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long lasting relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Relations Manager

Hotel Indigo IHG
Bath, Somerset
06.2023 - 03.2024
  • Facilitated guest feedback surveys to identify areas of improvement in customer service.
  • Provided training and guidance to new staff members in customer service standards and best practices.
  • Resolved escalated customer complaints professionally and efficiently.
  • Analyzed data from customer feedback surveys to determine areas needing improvement in services or processes.
  • Coordinated with other departments to ensure seamless customer experience across all touchpoints.

Guest Service Manager

The Hoxton
London, Greater London
05.2022 - 06.2023
  • Provided support with day-to-day operational issues related to guest services.
  • Maintained accurate records of all guest interactions, inquiries and complaints.
  • Created reports on daily transactions and sales activity for management review.
  • Gathered feedback from customers through surveys or other methods to measure satisfaction levels.
  • Monitored reservations to track incoming parties and special events.

Gym Receptionist

Brookes Sport
Oxford , Oxfordshire
04.2021 - 04.2022
  • Greeted and welcomed gym members, visitors, and guests upon arrival.
  • Handled customer inquiries in person, via telephone, or email.
  • Processed membership applications and payments accurately and efficiently.
  • Assisted with organizing special events such as fitness challenges or competitions.
  • Responded promptly to customer complaints or issues regarding the facility or equipment.
  • Executed marketing campaigns to promote new classes or services offered at the gym.

Bartender

Adventure Cafe
Bath, Somerset
07.2020 - 03.2021
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Restaurant Supervisor

Inn at Freshford
Bath, Somerset
08.2017 - 08.2018
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
  • Monitored food supplies, ordered necessary items to maintain adequate stock levels.
  • Assigned duties and shifts to restaurant staff according to workload requirements.
  • Trained new employees on restaurant policies and procedures.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Performed cashiering duties as required during peak periods or in the absence of other staff members.

Education

Bachelor of Science - International Hospitality & Tourism Management

Oxford Brookes University
Oxford
05-2022

Skills

  • Expert in Opera PMS
  • Strong leadership
  • Reservation Management
  • Beverage Preparation
  • Food Running
  • Customer service expertise
  • Strong communication
  • Hotel booking management
  • Restaurant operations

Certification

  • RSA (NSW)

Timeline

Guest Relations Manager

Hotel Indigo IHG
06.2023 - 03.2024

Guest Service Manager

The Hoxton
05.2022 - 06.2023

Gym Receptionist

Brookes Sport
04.2021 - 04.2022

Bartender

Adventure Cafe
07.2020 - 03.2021

Restaurant Supervisor

Inn at Freshford
08.2017 - 08.2018

Bachelor of Science - International Hospitality & Tourism Management

Oxford Brookes University

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Herbie Johnson