Overview
Work History
Education
Skills
Timeline
Generic

Herena Edmonds

Overview

10
10
years of professional experience

Work History

Administrator & Accounts (Full Time)

RH Concrete & Excavation LTD
01.2020 - 03.2023
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff .
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

FOH and Bartender (Part Time - Casual)

House On Hood Bar Ltd
02.2022 - 02.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive customer intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.

Customer Service Representative

Head Office Of Beaurepaires (Beau Ideal LTD)
10.2016 - 01.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing quotes to suit customers needs/wants as well as providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Retail Sales Assistant (Key Holder)

Max Fashions Ltd
08.2013 - 01.2016
  • Increased sales by providing exceptional customer service and product knowledge.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Worked closely with store management to implement strategic marketing initiatives aimed at driving foot traffic into the store location.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Located merchandise across various stores to address customer needs.
  • Logged reports, expenses, receipts, and sales in company database.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
  • Produced regular sales reports, analyzed data and identified areas for improvement.
  • Successful in managing team of employees tin he Whangarei branch.

Education

New Zealand Certificate & New Zealand Diploma - Business Administration And Management

Open Polytechnic
New Zealand
11.2019

Dargaville High School (Secondary)
Dargaville, Northland NZ
05.2013

Skills

  • Office Administration
  • Customer Service
  • Staff Management
  • Expense Monitoring
  • Timesheet Processing
  • Executive Support
  • Employee Supervision
  • Business Administration
  • Team Building and Leadership
  • Budget Management
  • Expense Reporting
  • Deadline Adherence
  • Strategic Planning
  • Decision-Making
  • Operations Management
  • MS Office
  • Bookkeeping
  • Work Planning and Prioritization
  • Continuous Improvement

Timeline

FOH and Bartender (Part Time - Casual)

House On Hood Bar Ltd
02.2022 - 02.2023

Administrator & Accounts (Full Time)

RH Concrete & Excavation LTD
01.2020 - 03.2023

Customer Service Representative

Head Office Of Beaurepaires (Beau Ideal LTD)
10.2016 - 01.2020

Retail Sales Assistant (Key Holder)

Max Fashions Ltd
08.2013 - 01.2016

New Zealand Certificate & New Zealand Diploma - Business Administration And Management

Open Polytechnic

Dargaville High School (Secondary)

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Herena Edmonds