Hermaine Hirao
Logan Reserve,Queensland
Summary
Driven with a proven track record at Goodlife Health Clubs, adept in customer relationship management and sales closing. Excelled in enhancing customer satisfaction and loyalty, while leveraging product knowledge and online marketing skills for lead generation. Demonstrated ability to exceed sales targets through effective team collaboration and innovative closing techniques. Hardworking employee enthusiastic about learning . Pursue opportunities to learn new skills and contribute to group success.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Goodlife Health Clubs
2023.09 - Current
- Maintained up-to-date knowledge of market trends and competitor offerings, ensuring club remained competitive in the industry.
- Consulted with potential clients about personal needs and budget concerns.
- Conducted comprehensive tours of the facility to prospective members, showcasing available amenities and services.
- Developed strong relationships with members, offering ongoing support and encouragement to achieve their fitness goals.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Called up to 60-70 leads per day to set appointments throughout the day and week
Receptionist
Goodlife Health Clubs
2023.05 - 2023.09
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Called members with outstanding payments and collected over-dues efficiently
Team Member
KFC
2018.11 - 2023.06
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Business Admin. - Marketing
Queensland University of Technology
Brisbane, QLD12.2026
Skills
- Product and service knowledge
- Customer Relationship Management
- Closing Techniques
- Online Marketing
- Lead Generation
- Cold-calling
- B2B Sales
- Sales closing
Timeline
Sales Consultant
Goodlife Health Clubs
2023.09 - Current
Receptionist
Goodlife Health Clubs
2023.05 - 2023.09
Team Member
KFC
2018.11 - 2023.06
Bachelor of Business Admin. - Marketing
Queensland University of Technology
Similar Profiles
Joseph ThorleyJoseph Thorley
Member Support Consultant at Goodlife Health ClubsMember Support Consultant at Goodlife Health Clubs
Justyce PatuaJustyce Patua
Membership Sales Consultant at Goodlife Health ClubsMembership Sales Consultant at Goodlife Health Clubs
Lisa ClarkLisa Clark
Group Fitness Instructor at Goodlife Health ClubsGroup Fitness Instructor at Goodlife Health Clubs