Herman Olufsen
Teneriffe,QLD
Summary
Dynamic professional with a strong work ethic and proven accuracy in appointment scheduling at Eagers Automotive. Skilled in client relationship building and calendar management, I consistently enhanced customer satisfaction through effective communication and timely follow-ups, ensuring seamless operations and fostering loyalty among clients. Top sales number across all workplaces
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
Eagers Automotive
02.2025 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
Medical Kit Assembler
Stryker
02.2023 - 02.2025
- Upheld strict quality standards throughout all stages of production, resulting in consistently reliable medical devices for end users.
- Ensured timely completion of projects, prioritizing tasks efficiently based on production schedules and customer demands.
- Promoted a positive work atmosphere by maintaining open lines of communication and fostering strong professional relationships with colleagues.
- On call for trauma and extremities cases
Sales Team Leader
Sparebanken Oest
04.2022 - 01.2023
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Built strong team by recruiting and developing top sales talent.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Conducted quarterly reviews of each team member''s progress towards achieving established goals, providing constructive feedback as needed.
Financial Advisor
Sparebanken Oest
02.2020 - 04.2022
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
Venue Manager
Smoked Garage Brisbane
05.2017 - 01.2020
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Supervised events from start to finish using effective crowd control methods.
Education
Bachelor Of International Business Economics - Business,
University of The Sunshine Coast
Sunshine Coast, QLD06.2020
Skills
- Confident
- Exceed KPI
- Meeting deadlines
- Calendar management
- Follow-up skills
- Strong work ethic
- Accuracy and precision
- Client relationship building
- Sales and sales support
- Confidentiality
- Attention to detail
Timeline
Appointment Scheduler
Eagers Automotive
02.2025 - Current
Medical Kit Assembler
Stryker
02.2023 - 02.2025
Sales Team Leader
Sparebanken Oest
04.2022 - 01.2023
Financial Advisor
Sparebanken Oest
02.2020 - 04.2022
Venue Manager
Smoked Garage Brisbane
05.2017 - 01.2020
Bachelor Of International Business Economics - Business,
University of The Sunshine Coast
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