Hermione Denning
South Brisbane ,Queensland
Summary
Results-driven customer service professional with a versatile background encompassing roles as a skilled barista, efficient waitress, and dedicated crew trainer. Demonstrated ability to excel in fast-paced environments while maintaining a keen focus on customer satisfaction. Proven expertise in team leadership, training, and consistently delivering exceptional service. Adept at fostering positive customer experiences through strong interpersonal skills, attention to detail, and a commitment to achieving organizational goals. Seeking to leverage a diverse skill set to contribute to the success of a dynamic customer-centric team.
Overview
3
3
years of professional experience
Work History
Food and Beverage Attendant
Emporium Hotel
08.2022 - 01.2023
- Maintained a clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
Barista
Emporium Hotel
08.2022 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled lines and crowds with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Crew Trainer
McDonald's Kangaroo Point
07.2020 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set a positive example for team members by providing high-quality, efficient service.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gaps and provide resources.
Assistant Cafe Coordinator and Barista
McDonald's
Brisbane, QLD
04.2022 - 02.2023
- Successfully organized and managed milk deliveries for McDonald's, showcasing strong logistical and organizational capabilities.
- Proven ability to lead and inspire a team demonstrated through leading the cafe during early morning shifts.
- Experience in training and mentoring crew members, fostering a positive and collaborative work environment.
- Dedicated to providing exceptional customer service, with a focus on creating a welcoming and enjoyable experience for patrons.
- Comfortable working in a fast-paced environment, with a demonstrated ability to adapt to changing circumstances and prioritize tasks accordingly.
Education
High School Diploma -
Brisbane State High School
South Brisbane, QLD11.2023
Skills
- Delegating Work
- Policies and Procedures
- Active Listening
- Processing Payments
- Continuous Improvement
- Team Leadership and Supervision
- Customer Service
- Cash Handling
- Time Management
- Clear Communication
- Flexible Schedule
- Customer Support
Additional Information
Known for unwavering punctuality, I uphold a strong commitment to timeliness, reliability, and efficiency in all endeavours. My flexibility in adapting to various tasks and situations allows me to navigate diverse work environments seamlessly. With a genuine desire to contribute positively, my intentions are rooted in fostering a supportive and collaborative atmosphere. I consistently strive to bring enthusiasm, dedication, and a constructive mindset to every role, fostering an environment conducive to success and growth.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Current and Valid RSA from - Galaxy Training Australia
Timeline
Food and Beverage Attendant
Emporium Hotel
08.2022 - 01.2023
Barista
Emporium Hotel
08.2022 - 01.2023
Assistant Cafe Coordinator and Barista
McDonald's
04.2022 - 02.2023
Crew Trainer
McDonald's Kangaroo Point
07.2020 - Current
High School Diploma -
Brisbane State High School
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