Hermoine Gaulbert
Clayton South,VIC
Summary
Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.
Overview
30
30
years of professional experience
Work History
Administrative Officer
Monash Medical Centre
05.2008 - Current
- Maintained files and filing, keeping sensitive information confidential.
- Booking upcoming appointments via faxes and email. Also receiving incoming phone calls for bookings and enquires.
- Prioritising incoming referrals in order of urgency.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to successful projects by providing essential administrative support and resource management.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Officer
Hertz Car Rental
02.2003 - 02.2008
- Took incoming calls and assisted in bookings
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Created, prepared, and delivered reports to various departments.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Hospitality Team Member
Rosstown Hotel
02.1995 - 02.2003
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Provided excellent customer service at the hotel bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
Education
Year 12 -
South Oakleigh High School
Melbourne, VIC01-1993
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Organizational leadership
- Relationship building
- Team oversight
Timeline
Administrative Officer
Monash Medical Centre
05.2008 - Current
Administrative Officer
Hertz Car Rental
02.2003 - 02.2008
Hospitality Team Member
Rosstown Hotel
02.1995 - 02.2003
Year 12 -
South Oakleigh High School
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