Hernan Guevara
International Trade Professional
Gold Coast,QLD
Summary
International trade professional with more than four years of experience in Quality assurance systems (ISO – 9001) applied to Import and export processes and logistics. Over four years of experience in the hospitality and retail industries in a variety of positions such as stock controller, sales representative, guest services agent, night auditor, and cleaning crew supervisor. Focused, considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
2
2
Language
Work History
Stock Coordinator
Hugo Boss
Gold Coast, QLD
05.2022 - Current
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory counts and stocked merchandise.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Sales Representative
Hugo Boss
Gold Coast, QLD
03.2022 - 05.2022
- Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs
- Answers customers questions about the merchandise
- Assists customers with purchase decisions
- Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders.
Guest Services Agent
Oaks Cairns Hotel
Cairns, QLD
01.2021 - 07.2021
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner
- Facilitate guest arrival including greeting, check-in, issuance of keys and confirmation of reservation details -
- Handle all guest issues and feedback tactfully and efficiently, ensuring prompt resolution for the guest as well as effective internal follow up
- Carried out day-to-day duties accurately and efficiently.
Hotel Night Auditor
Pacific Hotel Cairns
Cairns, QLD
01.2020 - 01.2021
- Greet guests upon arrival, check them in, and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts.
- Verify that all EOD work has been performed by other departments
- Respond to guest inquiries, concerns, and complaints as needed
- Answer phones and place reservations -
- Run EOD computer functions so they are complete by the end of the shift - Prepare guest bills for next-day checkouts and process reservation cards - Balance cash drawers and record receipts
Guest Services Agent
Pacific Hotel Cairns
07.2017 - 01.2020
- Utilized the property management system of the hotel to check-in all hotel guests
- Directed guests and offered service including restaurant and tour reservations
- Campaigned to make reservations and assist guests with reservation details and all other requests
- Facilitated to answer phone and forward messages
- Processed customer payments according to established policies and procedures
- Prepared for group check-in and out and VIP arrivals.
Quality Assurance Manager
Servadi Customs Broker
Cali, Colombia, Valle
11.2012 - 10.2016
- Develop quality assurance plans under ISO 9001 framework applied to Import & Export processes by conducting hazard analyses; focused on achieving performance identifying critical control points and preventive measures; goals, accomplishing duties and establishing critical limits, monitoring procedures, corrective actions, fulfilling company objectives
- Recorded, analyzed and distributed statistical information.
- Determined quality department standards, practices and procedures.
- Established and tracked quality department goals and objectives.
Education
Certificate III in Instrumentation and Control - Electronics Equipment Installation And Repair
EIM International Training
01.2020 - Current
Diploma of Business - Business Administration And Management
Cairns College of English And Business
Cairs College Of Bussines 06.2016 - 04.2017
Bachelor of International Trade - Commerce, International Trade And Logistics
Universidad Del Valle Del Cauca
Universidad Del Valle 01.2008 - 01.2013
Skills
Stock Management
Timeline
Stock Coordinator
Hugo Boss
05.2022 - Current
Sales Representative
Hugo Boss
03.2022 - 05.2022
Guest Services Agent
Oaks Cairns Hotel
01.2021 - 07.2021
Certificate III in Instrumentation and Control - Electronics Equipment Installation And Repair
EIM International Training
01.2020 - Current
Hotel Night Auditor
Pacific Hotel Cairns
01.2020 - 01.2021
Guest Services Agent
Pacific Hotel Cairns
07.2017 - 01.2020
Diploma of Business - Business Administration And Management
Cairns College of English And Business
06.2016 - 04.2017
Quality Assurance Manager
Servadi Customs Broker
11.2012 - 10.2016
Bachelor of International Trade - Commerce, International Trade And Logistics
Universidad Del Valle Del Cauca
01.2008 - 01.2013
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