Hernan Sanchez
Mount Gambier,SA
Summary
My profile focuses on restaurant management, with a deep sense of commitment to the hospitality industry. Trained and experienced in restaurants and cafes, knowledge in management respected team player with strong interpersonal and problem-solving skills. Excellent multitasker that sets priorities and works exceptionally well in fast-paced environments to ensure staff and customer satisfaction. Effective communicator that establishes trust with customers, staff, and vendors. I am a self-motivated professional with an excellent set. I pride myself on being a capable, fast learner who is highly dependable. My attention to detail and friendly disposition make me an efficient fit for any team. My passion for the industry motivates me to be hardworking and reliable which I believe would be a great asset to your business
Overview
11
11
years of professional experience
1
1
Certification
Work History
RESTAURANT MANAGER
(LENMOR) NMF Moretti Pty Ltd, Lenny’s Lounge
03.2023
- Manage and schedule staff, including hiring and training new employees
- Ensure high-quality service and customer satisfaction at all times
- Maintain inventory levels and order supplies as needed
- Oversee daily operations of the establishment
- Develop and update menu offerings, including seasonal specials
- Collaborate with the head chef on menu planning and kitchen operations
- Take bookings, greet clients, and help with order taking
- Monitor food and labour costs to ensure profitability
- Implement and enforce health and safety protocols for staff and guests
- Address customer complaints and resolve issues in a timely and professional manner
- Analyse financial reports and make strategic decisions to improve business performance
- Maintain awareness of current market conditions and make improvements to boost consumer experience
- Promoting and marketing the business.
RESTAURANT MANAGER
Brausit Foods Pty Ltd Food Lab
03.2022 - 01.2023
- Supervise and manage daily operations of the restaurant
- Ensure high levels of customer satisfaction through excellent service
- Develop and implement strategies to increase revenue and profitability
- Monitor and maintain inventory levels, including ordering and receiving supplies
- Hire, train, and supervise staff, ensuring they adhere to company policies and procedures
- Create employee schedules and manage labour costs effectively
- Ensure compliance with health and safety regulations and maintain cleanliness standards
- Handle customer inquiries, and complaints, and resolve any issues promptly and professionally
- Stay updated with industry trends and implement changes to enhance the customer experience
- Planning and organising special functions or promotional activities
- Take reservations, greet customers, and assist in taking orders
- Menu development in collaboration with chefs and kitchen staff.
FOOD ATTENDANT (V20)
On The Run Pty Ltd, Subway
- 11.2021
- Food preparation, including baking bread, cookies, preparing vegetables, and meat
- Customer service, help them deliver amazing outstanding service and food
- General hospitality, cleaning store and organising stock
- Cash handling and Eftpos payments.
COOK
Lucky Lupitas, Mexican Restaurant
02.2020 - 03.2020
- Prepare and maintain excellent food preparation and presentation standards for a range of meal types and cuisines
- Preparing workstations with the necessary ingredients and equipment
- The preparation and cooking of various foods using varying utensils and grillers as necessary
- Ensure the kitchen maintains the cleanliness standards as determined by the Company and by law
- Make the necessary adjustments to meals as necessary to comply with customer demands
- Prepare food on time
- Making the necessary orders when required
- Stock levels in the walk-in and dry storage and maintained.
OWNER - RESTAURANT MANAGER
La Esquina –Coffee Shop
01.2015 - 12.2019
- Inventory management
- Management of supplier orders including their payments, when necessary, as well as follow-up on payments and the provision of public services
- Develop and maintain biosecurity and waste management protocols and, where applicable, develop and implement a training plan for employees
- Follow protocols for the preparation of food
- Supervise equipment temperatures, such as refrigerator, oven, and toaster equipment, to ensure the consistency of raw material storage and product preparation
- Cash handling and Eftpos payments
- Conduct on-site quality checks on goods produced and track the quality of the products purchased
- Control and track product expiry dates using FIFO procedures
- Attend customer opinions and suggestions and work to their satisfaction
- Maintain a 100% optimistic and welcoming attitude that will be passed on to customers in terms of product quality and treatment, creating remembrance and thereby making each customer a frequent customer.
COOK
Guzman y Gomez Mexican Taquería
01.2012 - 08.2014
- Prepare and serve food, comply with work shifts, comply with quality control standards and customer service, and treat working partners, customers, suppliers, and superiors with honesty and respect
- Responsible for cooking and preparing ingredients and menu items according to the procedures and processes outlined by GYG.
Education
BACHELOR OF BUSINESS (HOSPITALITY & TOURISM MANAGEMENT) -
Kaplan Business College
01.2023
ADVANCED DIPLOMA OF MANAGEMENT -
Management Institute of Australia
01.2013
DIPLOMA OF TOURISM -
Bridge Business College
01.2012
DIPLOMA OF LEGAL ASSISTANCE -
Fundación Tecnológica San Francisco de Asís
01.2005
Skills
- Communication skills
- Commercial awareness
- Dish preparation
- Focused and disciplined
- Food presentation
- High volume production capability
- Cleaning and organisation
- Food safety understanding
- Team contribution
- Opening and closing procedures
Certification
CERTIFICATE III IN HOSPITALITY (SITHFAB002 Provide Responsible Service of Alcohol)
References
- Nicholas Moretti, (LENMOR) NMF Moretti Pty Ltd, Lenny’s Lounge, Owner, 044278144
- Raina Habbets, Subway OTR, Area Manager, 0429060020
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
RESTAURANT MANAGER
(LENMOR) NMF Moretti Pty Ltd, Lenny’s Lounge
03.2023
RESTAURANT MANAGER
Brausit Foods Pty Ltd Food Lab
03.2022 - 01.2023
COOK
Lucky Lupitas, Mexican Restaurant
02.2020 - 03.2020
OWNER - RESTAURANT MANAGER
La Esquina –Coffee Shop
01.2015 - 12.2019
COOK
Guzman y Gomez Mexican Taquería
01.2012 - 08.2014
FOOD ATTENDANT (V20)
On The Run Pty Ltd, Subway
- 11.2021
BACHELOR OF BUSINESS (HOSPITALITY & TOURISM MANAGEMENT) -
Kaplan Business College
ADVANCED DIPLOMA OF MANAGEMENT -
Management Institute of Australia
DIPLOMA OF TOURISM -
Bridge Business College
DIPLOMA OF LEGAL ASSISTANCE -
Fundación Tecnológica San Francisco de Asís
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