Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Matured person with strong leadership and team management abilities focused on delivering unparalleled support to staff and customers. Collaborate with team members to direct efficient operations based on trust and open communication. Performance-oriented and well-organized manager with in-depth understanding of financial and operational processes.
Hi, I’m
Herry Herdiana
Administration & Payroll Officer
Umina Beach,NSW
Summary
Overview
19
years of professional experience
1
year of post-secondary education
Work History
Mantra Ettalong BeachEttalong Beach, New South Wales
Front Office Assistant Manager
11.2022 - 07.2024
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Crowne Plaza Terrigal PacificTerrigal, New South Wales
Assistant Night Manager
12.2012 - 11.2022
Job overview
- Managed Four employees in delivering smooth, productive night shift operations
- Monitored customer service trends and provided insights to management team for further improvement.
- Trained and mentored new and existing staff to achieve best practices.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Pier One Autographs Collections By Marriott
Front Office Assistant Manager
09.2011 - 12.2012
Job overview
- Oversaw administrative budget by maintaining optimal controls and tracking expenses to meet financial goals
- Encouraged and mentored employees to boost performance and remove process inefficiencies
- Reduced customer issues by 80% with introduction of surveys and questionnaires
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Coached employees through day-to-day work and complex problems
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Courtyard By Marriott North RydeNorth Ryde, New South Wales
Front Desk Manager
05.2007 - 08.2011
Job overview
- Increases Arrival experiences by 20%
- Achieved Loyalty enrolment target every quarter
- Maintained overall stay experiences over 81%
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Monitored customer service trends and provided insights to management team for further improvement
- Delivered performance reviews, recommending additional training or advancements
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
Ibis Budget, West Gosford
Hotel Manager, Pre-Opening
09.2005 - 05.2007
Job overview
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets
- Oversaw day-to-day operations of 80-room hotel with staff of 8 employees
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Oversaw administrative budget by maintaining optimal controls and tracking expenses to meet financial goals
- Hired and trained new employees, demonstrating best methods for serving guests.
- Increased customer service ratings through personable service
- Developed and implemented marketing strategies to promote hotel services
- Developed and implemented strategies to optimize operational efficiency and maximize profits
- Planned and executed marketing activities to improve property brand and increase revenue
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships
- Created and managed accurate occupancy forecasts and budgets
Education
The Career Academy - AustraliaMelbourne - Australia
No Degree from Administration & Payroll Pathway
11.2023 - Current
University Overview
Skills
- Guest Satisfaction
- Project Management
- Operations Management
- Conflict Management
- Administrative Office Operations
- Customer Service Management
- Coaching and Training
- Brand Standards Audits
- Budgeting
- Customer Relations
- Front Office Management
Accomplishments
Accomplishments
President of Central Coast Hotel & Motel Association
- Collaborated with Hotel & Motel's Owners and Operators of 22 in the development of productivity and Cost saving.
- Achieved Operational cost cutting through effectively helping with a right supplier.
Timeline
The Career Academy - Australia
No Degree from Administration & Payroll Pathway
11.2023 - Current
Front Office Assistant Manager
Mantra Ettalong Beach
11.2022 - 07.2024
Assistant Night Manager
Crowne Plaza Terrigal Pacific
12.2012 - 11.2022
Front Office Assistant Manager
Pier One Autographs Collections By Marriott
09.2011 - 12.2012
Front Desk Manager
Courtyard By Marriott North Ryde
05.2007 - 08.2011
Hotel Manager, Pre-Opening
Ibis Budget, West Gosford
09.2005 - 05.2007
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