Herry Herdiana

.

• Developed strong working relationships with staff, Unit Owner and Tenants, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Collaborated with the management team to develop strategic plans for business growth and improvement
• Scheduled staff shifts to ensure proper coverage during peak check-in without exceeding labor budgets.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Ensured safety and security of guests, employees, and property by monitoring surveillance systems and conducting routine patrols throughout the premises.
• Boosted employee morale and productivity with regular feedback, recognition of achievements, and constructive guidance.
• Implemented cost-saving measures without compromising quality or guest experience during overnight operations.
• Conducted regular performance evaluations for night staff members, identifying areas for improvement and developing action plans accordingly.

• Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
• Managed room inventory to optimize revenue opportunities during high-demand periods.
• Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
• Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.