Herta Tischer
Bentleigh East,VIC
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Crew Team Member
Guzman & Gomez
Moorabin , VIC
07.2024 - 12.2024
- Packed fast food products in approved containers, cups, and bags.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Drove team success by quickly completing assigned tasks.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Wiped down tables and equipment, swept and refilled stock.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Upheld high standards of productivity and quality in operations.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Greeted customers in a friendly manner upon entering the store.
- Ensured that products are properly labeled before placing them on shelves.
- Provided training and guidance to new team members.
Front of House Waiter
Schnitz
Springfield, QLD
11.2023 - 06.2024
- Garnished dishes and beverages to serve visually appealing menu items.
- Served food and beverages to patrons and confirmed complete orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delivered beverages and food items in a timely manner with a friendly attitude.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded appropriately to complaints or special requests from patrons.
- Greeted guests, presented menus and answered questions about menu items.
- Demonstrated ability to work well under pressure in a fast-paced environment.
- Maintained cleanliness of the dining area throughout shift.
- Stocked service areas with supplies during slow periods.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Cafe Manager
Cafe Alofa
Tatura, VIC
06.2018 - 10.2023
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
- Delegated work to staff, setting priorities and goals.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Resolved conflicts between team members in a professional manner.
- Monitored food quality regularly to ensure it was up to required standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
Assistant Receptionist
Challange Taxation & Accounting Services
Tatura, VIC
05.2018 - 05.2018
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Answered phone calls, responded to inquiries and transferred calls as required.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Certificate - Provide Responsible Services of Alcohol
Express Online Training National Provider
Online Based11-2023
Certificate III - Tourism
Goulburn Ovens Institute of TAFE
VIC09-2020
Certificate IV - Hospitality
Goulburn Ovens Institute of TAFE
VIC12-2019
Some College (No Degree) - Completion of Year 11/Events Cert III
Notre Dame College
Shepparton, VIC12-2017
Skills
- Cleaning and sanitation
- Cooking
- Food handling safety
- Adaptability and reliability
- Workplace safety
- Time management
- Customer service
- Dishwashing
- Customer engagement
- Cash handling
- Multitasking and organization
Affiliations
- Gym/Outdoor activities
- Sports
- Family
- Animals
- Events/Music
Timeline
Crew Team Member
Guzman & Gomez
07.2024 - 12.2024
Front of House Waiter
Schnitz
11.2023 - 06.2024
Cafe Manager
Cafe Alofa
06.2018 - 10.2023
Assistant Receptionist
Challange Taxation & Accounting Services
05.2018 - 05.2018
Certificate - Provide Responsible Services of Alcohol
Express Online Training National Provider
Certificate III - Tourism
Goulburn Ovens Institute of TAFE
Certificate IV - Hospitality
Goulburn Ovens Institute of TAFE
Some College (No Degree) - Completion of Year 11/Events Cert III
Notre Dame College
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