Herviani Hendrawan
Summary
Dynamic professional with a proven track record at Woolworths Group, excelling in customer service and enhancing team collaboration. Skilled in problem-solving and communication, I bring a positive attitude and a commitment to service excellence. Proficient in Microsoft Office, I thrive in fast-paced environments while ensuring customer satisfaction.
Overview
1
1
year of post-secondary education
28
28
years of professional experience
Work History
Team Member
Woolworths Group
Neutral Bay, Australia
08.2023 - Current
- Enhanced service excellence as team member in fast-paced environment by delivering timely support.
- Collaborated with online team to improve customer experience through prompt and efficient support.
- Supported fresh convenience team in ensuring product quality and availability, contributing to customer satisfaction.
- Handled cash register transactions accurately and efficiently.
- Rotated through various stations to support team operations.
- Monitored expiration dates on food items for freshness assurance.
Customer Service Representatives
PT. Bank Mandiri Tbk
Bandung, Indonesia
12.2006 - 05.2010
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with account inquiries and transaction issues.
- Provided accurate information on banking products and services.
- Collaborated with team members to enhance service delivery standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Professional Singer
Self Employment
Indonesia, Austria
01.1999 - 09.2012
- Performed at Choir Olympics in Linz, Austria, 2000.
- Competed in Choir Olympics in Bremen, Germany, 2004.
- Participated in Choir Olympics in Seoul, South Korea, 2002.
- Performed singing at weddings, enhancing the atmosphere of each ceremony.
Vocal Instructor
Elfa Music School
Bandung, Indonesia
01.2001 - 12.2006
- Developed vocal techniques to enhance performance skills in diverse age groups.
Education
Bachelor's Degree - International Relations, Faculty of Social and Political Science
Parahyangan Catholic University
Indonesia01-2006
Certificate III - Advance English for Further Study
TAFE NSW
Sydney, NSW01-2025
Cert II in Skills For Work And Vocational Pathways
Tafe Digital
Sydney, NSW 03.2026 - 09.2026
Skills
- Customer service skills
- Cash handling
- Microsoft Office proficiency (MS Teams, Word, Outlook, Excel)
- Team collaboration
- Languages - English and Bahasa Indonesia
- Confident personality
- Positive energy
- Rapid learner
Personal Information
- Gender: Female
- Nationality: Indonesia
- Driving License: NSW driver's license, category Learner License
Affiliations
- The 2026 TCS Sydney Marathon Event Services, 30 August 2026
Timeline
Cert II in Skills For Work And Vocational Pathways
Tafe Digital
03.2026 - 09.2026
Team Member
Woolworths Group
08.2023 - Current
Customer Service Representatives
PT. Bank Mandiri Tbk
12.2006 - 05.2010
Vocal Instructor
Elfa Music School
01.2001 - 12.2006
Professional Singer
Self Employment
01.1999 - 09.2012
Bachelor's Degree - International Relations, Faculty of Social and Political Science
Parahyangan Catholic University
Certificate III - Advance English for Further Study
TAFE NSW