Summary
Overview
Work History
Education
Skills
References
Timeline
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Hesara Wijesundara

CARLINGFORD,NSW

Summary

Highly-motivated student with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

3
3
years of professional experience

Work History

Social Media Assistant

Sareeme
Sydney, NSW
06.2022 - 12.2022
  • Networked and researched to stay current with best practices, trends, topics, strategies, industry standards and regulations related to social media.
  • Engaged and communicated one-on-one with online customers via social media messaging, generated brand awareness and promoted positive product impressions to increase sales.
  • Provided assistance to Social Media Coordinator whenever needed in completing various tasks and special projects.
  • Generated and maintained social media profiles across social media platforms by performing copywriting, posting, reporting and responding tasks.
  • Supported social media campaigns from content creation to measurement of campaign success and quantified results via dashboard reports.
  • Created written, graphic and video content and gained expertise in Filmora (Video editing software) to enable eye-catching, engaging, relevant and current content in various media.
  • Performed quality assurance on social media content and profiles and tracked, analyzed, optimized and reported on social media programs to help meet objectives.

Online Sales Assistant

Wijaya Group of Companies
Colombo, Sri Lanka
01.2020 - 11.2020
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Assisted customers with online purchases, including product selection and payment processing.
  • Resolved customer complaints quickly and efficiently.
  • Responded promptly to customer inquiries via email or phone calls.
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
  • Contributed for monthly reporting analysis of website traffic and social media campaigns to gauge effectiveness of online marketing efforts.
  • Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Maintained accuracy of web content by regularly reviewing product descriptions, pricing and images.

Education

High School Diploma -

Lyceum International School
Colombo, Sri Lanka
06.2019

BBA - Business Administration

Macquarie University
Sydney, NSW

Skills

  • Marketing Understanding
  • Computer Skills
  • Conflict Resolution
  • Problem Resolution
  • Friendly, Positive Attitude
  • People Skills
  • Flexible Schedule
  • Supervision & Leadership
  • Customer Service
  • Reliable & Trustworthy
  • Basic Math
  • Good Work Ethic
  • Team Management
  • Critical Thinking
  • Active Listening

References

Ms. Chathurani Malwatte - Sareeme CEO 

Mr. V.K. Jayawardane - Management Consultant Business & Organizational Development at Wijaya group of companies 

*Contact details available upon request*

Timeline

Social Media Assistant

Sareeme
06.2022 - 12.2022

Online Sales Assistant

Wijaya Group of Companies
01.2020 - 11.2020

High School Diploma -

Lyceum International School

BBA - Business Administration

Macquarie University

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Hesara Wijesundara