Hesham Fahmi
Point Cook
Summary
Dynamic leader with a proven track record at Werribee Automotive Group, adept in driving sales growth and team development. Excelled in leadership and sales operations, achieving key performance indicators through innovative strategies and effective team coaching. Skilled in fostering customer relationships and improving profitability, consistently exceeding sales targets with a focus on competitive analysis and employee motivation.
Overview
10
10
years of professional experience
Work History
General Sales Manager
Werribee Automotive Group
06.2020 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Automotive Brand Manager
Werribee Automotive Group
02.2017 - 06.2020
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Used Car Manager
Werribee Automotive Group
06.2016 - 01.2017
- Developed strong relationships with customers, resulting in increased repeat business and customer satisfaction.
- Trained and mentored new sales team members.
- Marketed successfully through social media at no additional cost to dealership.
- Conducted regular staff meetings and training sessions to maintain team productivity and morale.
- Collaborated with service department to ensure thorough inspections and repairs on vehicles prior to sale.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
- Negotiated and finalized used car pricing and contract terms.
Sales Consultant
Werribee Automotive Group
06.2015 - 01.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Education
MBA - Management
AIB
Bachelor of Commerce - Management
Deakin University
Melbourne, VIC01-2015
Skills
- Leadership and team building
- Employee motivation
- Team development
- Sales development
- Budgeting and finance
- Profitability improvement
- Training and coaching
- Sales presentations
- Competitive analysis
- Advertising and marketing
- Sales operations
Languages
Arabic
Native or Bilingual
Timeline
General Sales Manager
Werribee Automotive Group
06.2020 - Current
Automotive Brand Manager
Werribee Automotive Group
02.2017 - 06.2020
Used Car Manager
Werribee Automotive Group
06.2016 - 01.2017
Sales Consultant
Werribee Automotive Group
06.2015 - 01.2017
MBA - Management
AIB
Bachelor of Commerce - Management
Deakin University
Similar Profiles
James KarakostasJames Karakostas
General Manager at Werribee & Western Automative GroupGeneral Manager at Werribee & Western Automative Group
Jason DyckJason Dyck
General Manager at Knight Automotive Group / Plewis Automotive GroupGeneral Manager at Knight Automotive Group / Plewis Automotive Group
Dillon SandersDillon Sanders
Service Porter at Fox Automotive, Fox Automotive GroupService Porter at Fox Automotive, Fox Automotive Group