Heshan Siriwardana
Chadstone,Australia
Summary
Seasoned multitasker with over a decade of experience in finance and customer service. Proven ability to excel in high-pressure environments, utilizing strong problem-solving and communication skills. Aspires to leverage financial acumen in an offshore business setting as a trusted Financial Advisor in Credit Management. Committed to driving positive impact and growth while enhancing industry exposure.
Overview
10
10
years of professional experience
Work History
Cashier Assistant
COSTCO WHOLESALE AUSTRALIA
RINGWOOD, VICTORIA
05.2025 - Current
- Greeted customers and provided assistance in locating items.
- Processed customer transactions accurately and efficiently.
- Balanced daily financial transactions using appropriate methods according to established procedures.
Customer Service Assistant
COSTCO WHOLESALE AUSTRALIA
RINGWOOD, VICTORIA
07.2023 - 05.2025
- Took orders, assisted customers, prepared food and stocked inventory.
CRM Coordinator
CENTRAL FINANCE COMPANY PLC
COLOMBO
11.2019 - 07.2023
- Plan and implement CRM campaigns targeting existing and past clients, product-focused campaigns (equipment-wise), and promotion campaigns (segment-wise) to improve repeat business, consistent repayments, deposit portfolio, and loyalty.
- Implemented processes for tracking key performance indicators related to customer service activities.
Customer Service Executive
CENTRAL FINANCE COMPANY PLC
COLOMBO
04.2019 - 07.2023
- Lead, mentor, and manage a branch marketing team, fostering a collaborative and results-driven work environment.
- Conducting market research activities.
- Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
- Work related to cash counter, accounts management (FD and savings opening), clearing, marketing, recovery, and all front office and back office functions.
Customer Service Officer
CENTRAL FINANCE COMPANY PLC
COLOMBO
01.2017 - 04.2019
- Handling day-to-day all incoming customer queries and questions.
- Develop and manage the branch customer database using the Oracle system.
- Provided general administrative support including filing documents, scheduling appointments.
- Performed data entry from paper documents, emails, and other sources into Oracle system.
Accounts Assistant
GREENWIN HOLDINGS LANKA PVT
COLOMBO
08.2016 - 01.2017
- Financial and administrative support to the accountant by performing clerical tasks.
- Reconciled bank statements on a regular basis.
Business Administrative Assistant
DN CAR AUDIO (DN MOTORS)
05.2015 - 07.2016
- Handled the company website, inventory, and admin operations.
Education
Professional Certificate - Marketing
SLIM Council of Education
02.2021
Higher Diploma - Computer Science (Programming)
Infortech International Institute of Information Technology
04.2015
G.C.E. ADVANCED LEVEL - BUSINESS MANAGEMENT IN COMMERCE STREAM
Lumbini College
01.2013
Skills
- Attention to detail
- Basic credit evaluation
- CRM (Customer Relationship Management)
- Initiative and multitasking
- Team leadership and minimal supervision
- Microsoft Office proficiency
- Customer complaint resolution
Accomplishments
- Received the 'Credit Quality Award' for achieving outstanding credit quality and maintaining the company's lowest NPL for the year 2018/19 in Central Finance Company PLC
- CF Fast Starter Achievement, for the outstanding contribution toward the repeat business campaign for February and March 2021
- Proud to be a team member of the Piliyandala branch, which achieved the highest monthly volume of 100 million in October 2021 at Central Finance Company PLC
References
- Dumithra Ranasinghe, 045-051-6693, dsranasinghe1991@gmail.com, Assistant Accountant / Project, Omnivision Pte Ltd, 3-5 Gilda Ct, Mulgrave, VIC, 3137
- Naleen Dissanayake, 041-255-9197, naleenmd@gmail.com, Manager / Front End, Costco Wholesale, Ringwood, VIC, 3134
Languages
- English
- Sinhala
Personal Information
- Age: 30
- Passport number: N7424248
- Date of birth: 06/08/94
- Gender: Male
- Nationality: Sri Lankan
- Marital status: married
- LinkedIn profile: https://www.linkedin.com/in/heshan-1418531a6
Timeline
Cashier Assistant
COSTCO WHOLESALE AUSTRALIA
05.2025 - Current
Customer Service Assistant
COSTCO WHOLESALE AUSTRALIA
07.2023 - 05.2025
CRM Coordinator
CENTRAL FINANCE COMPANY PLC
11.2019 - 07.2023
Customer Service Executive
CENTRAL FINANCE COMPANY PLC
04.2019 - 07.2023
Customer Service Officer
CENTRAL FINANCE COMPANY PLC
01.2017 - 04.2019
Accounts Assistant
GREENWIN HOLDINGS LANKA PVT
08.2016 - 01.2017
Business Administrative Assistant
DN CAR AUDIO (DN MOTORS)
05.2015 - 07.2016
Professional Certificate - Marketing
SLIM Council of Education
Higher Diploma - Computer Science (Programming)
Infortech International Institute of Information Technology
G.C.E. ADVANCED LEVEL - BUSINESS MANAGEMENT IN COMMERCE STREAM
Lumbini College
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