Hessed Tusipese
Wollert
Summary
You are a proactive and customer-focused Duty Manager in the car rental industry, responsible for overseeing daily operations, ensuring fleet availability, and delivering exceptional customer service. You manage staff, handle escalations, and ensure all rentals are compliant with company policies and procedures. With strong organisational and problem-solving skills, you effectively balance operational demands while maintaining high service standards, resolving customer issues efficiently, and supporting business performance.
A dedicated and customer-focused professional with a strong background in delivering exceptional service, you excel at creating positive customer experiences and building lasting relationships. You are skilled in handling enquiries, resolving issues efficiently, and maintaining a calm, professional approach in fast-paced environments. With excellent communication and problem-solving abilities, you consistently go above and beyond to meet customer needs, ensure satisfaction, and represent the brand with integrity and professionalism.
Overview
10
10
years of professional experience
Work History
Duty Manager
Budget Car & Truck Rentals
Bundoora
02.2024 - Current
- Supervised daily operations and ensured compliance with rental policies.
- Monitored inventory levels and ordered supplies as needed.
- Trained staff on rental procedures and customer service techniques.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Duty Manager
Budget Car & Truck Rentals
02.2019 - 01.2024
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Boosted team performance by developing customer service training materials and conducting service training.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Managed customer inquiries and resolved issues in a timely manner.
- Trained staff on rental procedures and customer service techniques.
- Supervised daily operations and ensured compliance with rental policies.
Call Centre
Avis
06.2016 - 01.2019
- Serving customers over the phone, Making car bookings/reservations, Customer service
Pick/Packer
Macalam Industry (volunteering)
- Pack orders, Make and check orders, Worked around the office, Taking incoming phone calls
Cleaner/customer service
Eden Park (volunteering)
- Making sure the stadium is all clean after every event, Handling cash/cashier, Showing customers to their seats, Ticket issuer
Education
Level 4 Health and Fitness Leadership -
Te WanangaAotearoa
Skills
- Multitasking
- Team Management
- Written Communication
- Type Software Proficiency
- Active Listening
- Organization and Time Management
- Inventory management
- Customer service
- Employee training
- Team leadership
- Staff supervision
- Problem solving
- Time management
- Staff scheduling
Hobbies and Interests
In my spare time I love spending time with my family & friends but mostly I love playing sport. I also volunteer to coach the school netball team and church cricket team. I also love to Dance and if I do have enough time I like to go out and bring food to people in need. I love singing with the church choir and attending youth activities. I love going to
Skills
- Self-Directed
- Teamwork and Collaboration
References
• Charlene Madrid
Supervisor
cmadrid@budgetau.com.au
+6421 950 053
Timeline
Duty Manager
Budget Car & Truck Rentals
02.2024 - Current
Duty Manager
Budget Car & Truck Rentals
02.2019 - 01.2024
Call Centre
Avis
06.2016 - 01.2019
Pick/Packer
Macalam Industry (volunteering)
Cleaner/customer service
Eden Park (volunteering)
Level 4 Health and Fitness Leadership -
Te WanangaAotearoa