Hetal Dave
Stanhope Gardens
Summary
Enthusiastic and committed professional seeking a Practice Manager/Medical Secretary role with Specialist Doctors or a Specialist clinic. Utilizing strong communication, leadership, and motivational skills to contribute to the organization's success. Extensive experience working with MS Office and a comprehensive understanding of medical billing software such as Genie, Gentu, Bijib, and Best Practice. Well-equipped to efficiently manage administrative tasks and support the smooth operations of the practice.
Overview
26
26
years of professional experience
Work History
Practice Manager
Wentworthville Specialist Centre
02.2021 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Schedule multiple doctor’s clinics weekly/monthly
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed daily staffing/rostering to ensure optimal operation of the practice
- Arranged for transcription of consultation letters of every doctor and distribution of those letters and referrals to GPs/specialists
- Onboarded new doctors to the clinic
- Ordered all office supplies and kept check on inventory levels
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Actively participated in promotional activities of the clinic
- Managed the maintenance of IT systems and software upgrades
- Supervised financial activities such as Medicare billing, private billing and payroll, liaising with Medicare as needed
- Worked closely with specialist doctors to facilitate effective communication and smooth workflow within the clinic
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Medical Receptionist
Wentworthville Specialist Centre
05.2020 - 02.2021
- Coordinated and managed the scheduling of patient appointments, ensuring optimal utilisation of specialist Doctor’s time
- Answered patient queries and provided information maintaining excellent customer service along with professionalism.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Chased referrals and patient results for consults.
- Maintained accurate and up-to-date patient records, ensuring compliance with privacy regulations and clinic policies
- Processed patient payments, third-party billings and Medicare rebates
- Prepare consult rooms & ensure the practice building and rooms are clean, tidy and accessible
- Management of correspondence, medical reports and emails
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Assisted specialist doctors with administrative tasks, enabling them to focus on quality patient care.
Medical Receptionist
Garfield Medical Centre
02.2020 - 01.2021
- Greet and attend to patients in person and over the phone, schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies in the clinic
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Maintained confidentiality of all patients, doctors and staff information
- Communicated medical results to patients under clinical supervision
- Completed accurate documentation of patient visits
- Handle cash, EFTPOS and other payments and adhere to practice billing policy
- Ensure the practice building and rooms are clean, tidy and accessible
- Perform general administrative duties as directed by the Practice Manager or Principal Doctor/s
- Record vaccine fridge temperature in log book (If no nurse available)
Admin Officer
Kuber Homes Pty Ltd
03.2015 - 02.2020
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Co-ordinated with Project Manager, Vendors and various agencies
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
Sales Admin
Saffron Solutions Pty Ltd (crazycables.com.au)
03.2014 - 03.2015
- Prepared Sales orders and processing
- Follow up with vendor for deliveries and ETA
- Updated sales team and customer on ETA
- Handled the Despatch and invoices of goods
Admin Officer
Paras Pharmaceuticals Ltd. (India)
08.2002 - 04.2008
- Prepared appointment letters and review letters of field staff
- Validated the Travel Expense statements of field staff
- Prepared weekly call summary report of sales staff for management
- Organised annual Sales Conference
- Coordinated with sales staff, distributors and stockists for various sales promotions and tracked sales achievement against promotions
- Generated stock movement reports
- Prepared Insurance claim for short supply / damaged goods
Faculty cum web programmer
Boston’s Computer Institute. (Mumbai, India)
06.1999 - 11.2000
- Conducted lectures of: Windows NT, MS-Office, MS-Access, Visual Foxpro, HTML, DHTML, ASP, Javascript & VBscript, Oracle 8i
- Developed website as per the client’s requirement
- Guided students for web related offline projects
Education
Diploma of Practice Management -
OTEN Tafe
11.2017
Post Graduate Diploma of Computer Applications - Computer Applications
Xavier’s Institute of Computer Sciences
12.1995
Bachelor of Science - Biochemistry
Gujarat University
12.1994
Skills
- Analytical Problem Solving
- Skilled in Prioritizing Tasks
- Proactive Time Management
- Professional Phone Communication
- Client Support
- Self Efficacy
Timeline
Practice Manager
Wentworthville Specialist Centre
02.2021 - Current
Medical Receptionist
Wentworthville Specialist Centre
05.2020 - 02.2021
Medical Receptionist
Garfield Medical Centre
02.2020 - 01.2021
Admin Officer
Kuber Homes Pty Ltd
03.2015 - 02.2020
Sales Admin
Saffron Solutions Pty Ltd (crazycables.com.au)
03.2014 - 03.2015
Admin Officer
Paras Pharmaceuticals Ltd. (India)
08.2002 - 04.2008
Faculty cum web programmer
Boston’s Computer Institute. (Mumbai, India)
06.1999 - 11.2000
Diploma of Practice Management -
OTEN Tafe
Post Graduate Diploma of Computer Applications - Computer Applications
Xavier’s Institute of Computer Sciences
Bachelor of Science - Biochemistry
Gujarat University
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