Hetal Dave
Stanhope Gardens
Summary
Enthusiastic and committed professional seeking a Practice Manager/Medical Secretary role with Specialist Doctors or a Specialist clinic. Utilizing strong communication, leadership, and motivational skills to contribute to the organization's success. Extensive experience working with MS Office and a comprehensive understanding of medical billing software such as Genie, Gentu, Bijib, and Best Practice. Well-equipped to efficiently manage administrative tasks and support the smooth operations of the practice.
Overview
26
26
years of professional experience
Work History
Practice Manager
Wentworthville Specialist Centre
Wentworthville, NSW
02.2021 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Schedule multiple doctor’s clinics weekly/monthly
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed daily staffing/rostering to ensure optimal operation of the practice
- Arranged for transcription of consultation letters of every doctor and distribution of those letters and referrals to GPs/specialists
- Onboarded new doctors to the clinic
- Ordered all office supplies and kept check on inventory levels
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Actively participated in promotional activities of the clinic
- Managed the maintenance of IT systems and software upgrades
- Supervised financial activities such as Medicare billing, private billing and payroll, liaising with Medicare as needed
- Worked closely with specialist doctors to facilitate effective communication and smooth workflow within the clinic
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Medical Receptionist
Wentworthville Specialist Centre
Wentworthville, NSW
05.2020 - 02.2021
- Coordinated and managed the scheduling of patient appointments, ensuring optimal utilisation of specialist Doctor’s time
- Answered patient queries and provided information maintaining excellent customer service along with professionalism.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Chased referrals and patient results for consults.
- Maintained accurate and up-to-date patient records, ensuring compliance with privacy regulations and clinic policies
- Processed patient payments, third-party billings and Medicare rebates
- Prepare consult rooms & ensure the practice building and rooms are clean, tidy and accessible
- Management of correspondence, medical reports and emails
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Assisted specialist doctors with administrative tasks, enabling them to focus on quality patient care.
Medical Receptionist
Garfield Medical Centre
Wentworthville, NSW
02.2020 - 01.2021
- Greet and attend to patients in person and over the phone, schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies in the clinic
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Maintained confidentiality of all patients, doctors and staff information
- Communicated medical results to patients under clinical supervision
- Completed accurate documentation of patient visits
- Handle cash, EFTPOS and other payments and adhere to practice billing policy
- Ensure the practice building and rooms are clean, tidy and accessible
- Perform general administrative duties as directed by the Practice Manager or Principal Doctor/s
- Record vaccine fridge temperature in log book (If no nurse available)
Admin Officer
Kuber Homes Pty Ltd
03.2015 - 02.2020
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Co-ordinated with Project Manager, Vendors and various agencies
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
Sales Admin
Saffron Solutions Pty Ltd (crazycables.com.au)
03.2014 - 03.2015
- Prepared Sales orders and processing
- Follow up with vendor for deliveries and ETA
- Updated sales team and customer on ETA
- Handled the Despatch and invoices of goods
Admin Officer
Paras Pharmaceuticals Ltd. (India)
08.2002 - 04.2008
- Prepared appointment letters and review letters of field staff
- Validated the Travel Expense statements of field staff
- Prepared weekly call summary report of sales staff for management
- Organised annual Sales Conference
- Coordinated with sales staff, distributors and stockists for various sales promotions and tracked sales achievement against promotions
- Generated stock movement reports
- Prepared Insurance claim for short supply / damaged goods
Faculty cum web programmer
Boston’s Computer Institute. (Mumbai, India)
06.1999 - 11.2000
- Conducted lectures of: Windows NT, MS-Office, MS-Access, Visual Foxpro, HTML, DHTML, ASP, Javascript & VBscript, Oracle 8i
- Developed website as per the client’s requirement
- Guided students for web related offline projects
Education
Diploma of Practice Management -
OTEN Tafe
11.2017
Post Graduate Diploma of Computer Applications - Computer Applications
Xavier’s Institute of Computer Sciences
12.1995
Bachelor of Science - Biochemistry
Gujarat University
12.1994
Skills
- Analytical Problem Solving
- Skilled in Prioritizing Tasks
- Proactive Time Management
- Professional Phone Communication
- Client Support
- Self Efficacy
Timeline
Practice Manager
Wentworthville Specialist Centre
02.2021 - Current
Medical Receptionist
Wentworthville Specialist Centre
05.2020 - 02.2021
Medical Receptionist
Garfield Medical Centre
02.2020 - 01.2021
Admin Officer
Kuber Homes Pty Ltd
03.2015 - 02.2020
Sales Admin
Saffron Solutions Pty Ltd (crazycables.com.au)
03.2014 - 03.2015
Admin Officer
Paras Pharmaceuticals Ltd. (India)
08.2002 - 04.2008
Faculty cum web programmer
Boston’s Computer Institute. (Mumbai, India)
06.1999 - 11.2000
Diploma of Practice Management -
OTEN Tafe
Post Graduate Diploma of Computer Applications - Computer Applications
Xavier’s Institute of Computer Sciences
Bachelor of Science - Biochemistry
Gujarat University