Hetal Sheth
TARNEIT,Australia
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Demonstrated strong problem-solving abilities and effective team leadership. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
11
11
years of professional experience
Work History
Part Time Customer Service Supervisor Assistant
COLES TARNEIT CENTRAL MELBOURNE
08.2017 - Current
- Welcomes customers by greeting them
- Direct customer, assist in finding product
- Scanning items and processing payments, facing items on shelf
- Dealing with customer queries and complaints
- Counting the cash registers, processing with refunds and returns of any item
- Informing customers of shop promotions to encourage purchases
- Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed
Casual Mailroom Clerk
COMPUTERSHARE
03.2016 - Current
- Batching, Data Entry, Scanning documents
Educator Assistant
CAMP AUSTRALIA Before and After School Care
05.2017 - 12.2021
- To supervise the children at all times, ensuring their well-being and safety
- To recognize needs of children at different stages of development
- To assist the Coordinator actively in the planning, implementing and evaluation of the program
- To make sure staff and children leave the location clean and tidy each day
- To ensure all children are signed in and are signed out by an authorized parent or nominated person
Team Leader Marker
PEARSON TRAINING AND ASSESSMENT MELBOURNE
05.2014 - 07.2018
- Preparing daily work load for team and coordinating the daily allocation of work
- Taking control on the accuracy & efficiency of the team member and guiding them accordingly
- Motivating team for persistent accuracy and delivery
- Dealing with and resolving problems and issues which arise
- Assessing team’s strength and delivering target in provided timeframe
- Providing prompt and accurate information on individual performance
Casual Basic Admin
MANPOWER SERVICES
07.2016 - 07.2016
- Company Overview: For Australian Electoral Commission - 2016 federal election
- Counting votes
- Sorting and Reconcile votes
- Entering data into system
- Making, packing and sealing boxes
- For Australian Electoral Commission - 2016 federal election
Education
Certificate III - Early Childhood and Education
Selmar Institute of Education
MYOB Introduction, Advanced and Payroll short course -
Monash Clayton
12.2016
Certificate IV - Human Resources
Set Solutions
12.2014
Certificate II - Information, Digital Media and Technology Office Essentials
Asia Pacific Training Institute
12.2014
Executive MBA - Human Resource
United Business Institute Jaro Education
12.2011
Bachelor of Commerce -
Mumbai University
12.2006
Skills
- Attention to detail and accuracy
- Good communication skills
- Knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
- Proficient in use of email and internet
- General accounting and administration knowledge
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Accomplishments
- Provided exceptional customer service, consistently going above and beyond to ensure customer satisfaction.
- Effectively communicated product knowledge and features to customers, resulting in increase in product sales.
- Successfully handled difficult customers' situations and maintaining a positive customer experience.
- Maintained a clean and organized store environment, resulting in increase in customer traffic.
- Provide an ongoing training to new employees leading to an increase in employee productivity.
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Part Time Customer Service Supervisor Assistant
COLES TARNEIT CENTRAL MELBOURNE
08.2017 - Current
Educator Assistant
CAMP AUSTRALIA Before and After School Care
05.2017 - 12.2021
Casual Basic Admin
MANPOWER SERVICES
07.2016 - 07.2016
Casual Mailroom Clerk
COMPUTERSHARE
03.2016 - Current
Team Leader Marker
PEARSON TRAINING AND ASSESSMENT MELBOURNE
05.2014 - 07.2018
MYOB Introduction, Advanced and Payroll short course -
Monash Clayton
Certificate IV - Human Resources
Set Solutions
Certificate II - Information, Digital Media and Technology Office Essentials
Asia Pacific Training Institute
Executive MBA - Human Resource
United Business Institute Jaro Education
Bachelor of Commerce -
Mumbai University
Certificate III - Early Childhood and Education
Selmar Institute of Education
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