Summary
Overview
Work History
Education
Skills
Timeline
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HETALI CHAVDA

Truganina,VIC

Summary

Proven leader and strategic thinker, I excelled at MUFG Financial Group by spearheading office management and customer service improvements, enhancing operational efficiency by 30%. Expert in systems management and relationship building, my approach transformed cross-functional team collaboration, driving profitability and stakeholder satisfaction. Efficient Senior Administrator successful at driving improvements to operations by leveraging strong organizational, planning, and problem-solving abilities. Analytical and methodical professional with over [Number] years of experience in [Industry].

Overview

4
4
years of professional experience

Work History

Senior Administrator

MUFG Financial Group
01.2022 - Current
  • Kept office operations running smoothly by providing effective leadership and administrative skills.
  • Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
  • Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
  • Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
  • Implemented advanced data management systems that improved data accuracy and accessibility while reducing manual workloads.
  • Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications.
  • Improved internal communication by developing an employee newsletter that shared company updates, success stories, and upcoming events.
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts to secure cost-effective services for the company.
  • Delegated tasks, monitored compliance and implemented performance improvement plans.
  • Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
  • Created detailed reports on departmental performance metrics that provided valuable insights into areas requiring improvement or further investment.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across the organization.
  • Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
  • Responded to, researched and resolved issues from internal staff, external departments and customers.
  • Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
  • Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
  • Coordinated large-scale events and conferences, ensuring smooth execution and positive experiences for attendees.
  • Maintained personnel records and updated internal databases to support document management.

Customer Service Officer

Link Group
09.2020 - 12.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Implemented and developed customer service training processes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

MS University of Vadodara

Skills

  • Office Management
  • Process Improvements
  • Recordkeeping requirements
  • Systems Management
  • Customer Service
  • Systems oversight
  • Attention to Detail
  • Recordkeeping and File Management
  • Team Collaboration
  • Decision-Making
  • Office Administration
  • Flexible Schedule
  • Work Planning and Prioritization
  • Operations Management
  • Staff Management
  • Scheduling
  • Strategic Planning
  • MS Office
  • Administrative Support
  • Mail handling
  • Program Leadership
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Effective Communication
  • Relationship Building
  • Self Motivation
  • Interpersonal Skills
  • Analytical Thinking
  • Interpersonal Communication

Timeline

Senior Administrator

MUFG Financial Group
01.2022 - Current

Customer Service Officer

Link Group
09.2020 - 12.2021

MS University of Vadodara

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HETALI CHAVDA