Summary
Overview
Work History
Education
Skills
Timeline
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Hetaraka Coffey

Parkinson,Qld

Summary

Dynamic Customer Service Representative with a proven track record at Digicall Assist, adept at analyzing metrics to enhance service strategies. Skilled in active listening and critical thinking, I fostered a positive culture that elevated customer satisfaction rates. Committed to resolving inquiries efficiently, ensuring loyalty and repeat business.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Digicall Assist
Brisbane
02.2024 - 08.2024
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Customer Service Representative

Cover-More Travel Insurance
Brisbane
10.2022 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Officer

Concentrix
Brisbane
01.2022 - 09.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Customer Service Representative

Woolworths Supermarket
Jimboomba
05.2017 - 07.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Year 12 Certificate -

Flagstone Comminity College
11.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Time Management

Timeline

Customer Service Representative

Digicall Assist
02.2024 - 08.2024

Customer Service Representative

Cover-More Travel Insurance
10.2022 - 11.2023

Customer Service Officer

Concentrix
01.2022 - 09.2022

Customer Service Representative

Woolworths Supermarket
05.2017 - 07.2019

Year 12 Certificate -

Flagstone Comminity College
Hetaraka Coffey