HETTY FRIEDA
Sydney,NSW
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
19
19
years of professional experience
Work History
Cashier Supervisor
ADVANCED CATERING
Ryde, NSW
01.2024 - Current
- Investigated discrepancies between physical inventory counts versus computer records.
- Provided feedback on employee performance during weekly team meetings.
- Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
- Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
- Ensured compliance with federal, state, local laws related to cash management practices.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Participated in budgeting activities such as forecasting labor costs associated with staffing requirements.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
Cafe Barista
ADVANCED CATERING
Ryde, NSW
08.2023 - Current
- Adhered to company policies regarding proper handling of money.
- Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.
- Monitored expiration dates of products to ensure freshness standards.
- Created specialty drinks based on customer requests or preferences.
- Resolved customer complaints in a polite and timely manner.
- Received payment from customers using cash registers or POS systems.
- Organized inventory of supplies for efficient restocking procedures.
- Kept records of sales transactions for accurate accounting purposes.
- Stocked workstations with supplies such as cups, lids, syrups and sauces.
- Collaborated effectively with coworkers to maintain store operations.
- Provided excellent customer service by anticipating needs quickly.
- Assisted in setting up displays for promotional materials or events.
- Followed all health and safety regulations while preparing food items.
- Maintained cleanliness of cafe area including counters, tables and floors.
Director's Secretary
TRANTEKINDO
Jakarta, Jakarta, Indonesia
12.2010 - 08.2022
- Facilitated internal communication by distributing information and scheduling presentations.
- Prepared accounts payable paperwork necessary to process invoices.
- Managed director's calendar and prepared meeting agenda and materials.
- Coordinated meeting and work schedules for staff teams and executives.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Managed executives' calendars to keep track of events, meetings and activities.
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.
- Organized, scheduled and confirmed board and team meetings.
- Negotiated favorable terms and pricing agreements with vendors and providers for service at special events and meetings.
- Organized and prepared meeting rooms and equipment for onsite and offsite events.
- Ordered office supplies to keep stationary and inventory properly stocked.
- Prepared, formatted and bound reports for professional presentations.
- Initiated regular staff meetings to advance open communications, facilitate teamwork and improve morale.
Customer Service Administrator
XL AXIATA
Jakarta, Jakarta, Indonesia
11.2007 - 12.2010
- Provided technical support to customers via phone, email, and web chat.
- Answered customer inquiries via phone, email, and chat.
- Maintained accurate records of customer interactions, transactions and feedback.
- Developed strategies to improve the quality of services based on analysis of customer feedback data.
- Provided technical assistance for customers regarding product usage and troubleshooting.
- Performed troubleshooting steps to diagnose and resolve system issues quickly.
- Ensured compliance with company policies and procedures when dealing with customers.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Processed orders received from customers via telephone or online channels accurately.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Created reports on customer feedback surveys to identify areas of improvement in service delivery.
Call Center Officer/Customer Service Team Leader
Indosat telecommunication
Jakarta, Jakarta, Indonesia
08.2005 - 10.2007
- Supervised subordinate staff in carrying out daily duties and activities.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Led training and development programs to enhance team skills and performance.
- Directed strategic planning and implementation of organizational goals.
- Coordinated cross-departmental projects to achieve company objectives.
- Monitored and reported on operational performance metrics.
- Analyzed market trends to inform business decisions and strategies.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Arts - English Language And Literature
NATIONAL UNIVERSITY
Jakarta, Indonesia04-2005
Certificate IV - Accounting
New Cambridge College
Sydney, NSWSkills
- Complaint resolution
- Cashier training
- Cash register reconciliation
- Workplace safety
- Policy enforcement
- Cashier supervision
Timeline
Cashier Supervisor
ADVANCED CATERING
01.2024 - Current
Cafe Barista
ADVANCED CATERING
08.2023 - Current
Director's Secretary
TRANTEKINDO
12.2010 - 08.2022
Customer Service Administrator
XL AXIATA
11.2007 - 12.2010
Call Center Officer/Customer Service Team Leader
Indosat telecommunication
08.2005 - 10.2007
Bachelor of Arts - English Language And Literature
NATIONAL UNIVERSITY
Certificate IV - Accounting
New Cambridge College
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