Heve-Riin Klaus

Local Government and Community Development

Primary responsibilities:

• Develop, implement and manage processes for managing workflows and communication, including monitoring overall timeliness and follow-up of responses on Ministerials, Cabinet Submissions and other relevant documents.
• Draft Ministerials, Cabinet Submissions and other relevant high-level documentation, as required.
• Undertake a range of project work, including research, across the Local Government Unit as required.
• Assist the Executive Director to manage the LG Unit planning, communication and reporting.
• Oversee human resource management processes for the LG Unit, provide reporting and oversight on these activities and where appropriate, ensure that these processes comply with the requirements of the Northern Territory public sector and Department.
• Contribute to the efficient operation and delivery of the core business of the LG Unit, including facilitating finance processes.
• Work collaboratively with other members of the Local Government Unit.
• Provide a link on matters of interest across the Local Government Unit to ensure effective and appropriate communication.

Office of the Chief Executive

Primary responsibilities:

• Provided high-level administrative and executive support to assist with the coordination of the Chief Executive and Deputy Chief Executives day to day priorities, as well as the timely flow of accurate information to other senior executive staff and key stakeholder groups.
• Manage and coordinate the development and implementation of a range of projects on behalf of the Chief Executive and Deputy Chief Executive, including search and analysis various issues providing solutions and recommendations as appropriate, manage emerging complex and sensitive issues, policy and administrative processes.
• Develop, coordinate and process executive level correspondence on behalf of the Chief Executive and Deputy Chief Executive, ensuring high quality and accuracy of all executive correspondence.
• Develop, implement and maintain effective structures and systems to continually improve the accuracy, reliability and quality of correspondence and information flows.
• Build and sustain collaborative relationships and with a variety of stakeholders and liaise effectively and discreetly with all levels of staff within the Department, and with external stakeholders.
• Foster a positive workplace culture through exemplary practices and role modelling behaviour.

Territory Regional Growth - Local Government

Primary responsibilities:

• Develop, implement and manage processes for managing workflows and communication, including monitoring overall timeliness and follow-up of responses on Ministerials, Cabinet Submissions and other relevant documents.
• Draft Ministerials, Cabinet Submissions and other relevant high-level documentation, as required.
• Undertake a range of project work, including research, across the Local Government Unit as required.
• Assist the Executive Director to manage the LG Unit planning, communication and reporting.
• Oversee human resource management processes for the LG Unit, provide reporting and oversight on these activities and where appropriate, ensure that these processes comply with the requirements of the Northern Territory public sector and Department.
• Contribute to the efficient operation and delivery of the core business of the LG Unit, including facilitating finance processes.
• Work collaboratively with other members of the Local Government Unit.
• Provide a link on matters of interest across the Local Government Unit to ensure effective and appropriate communication.

Business and Corporate Services

Primary responsibilities:

• Coordinate procurement for the Division, including reviewing agency accounts and billing matters.
• Providing sound advice and a high standard of timely client-focused service delivery to client agencies, whilst assisting with the coordination of facilities, vehicles, building security, Work Health and Safety, courier and range of related services.
• Be the central point for advice on travel procedures and framework and undertake regular travel compliance activities.
• High level administrative services including generating reports, initiating research, recommending and implementing new work procedures, compliance reviews, as well as other support activities for the division.
• Supervise staff members and coordinate the workflow of the team through the provision of clear direction, constructive feedback and support to increase knowledge and capability.
• Develop and maintain office administration systems, records and procedures for the management of information to meet audit requirements.

Territory Regional Growth, Top End

Primary responsibilities:

• Provide confidential executive support to the Regional Executive Director, including managing the flow of communication, organising travel and diary management.
• Manage the administration of the work unit efficiently to ensure timely responses and ensure systems and processes are functioning appropriately.
• Assist in the coordination and review of briefs, allocation of requests and correspondence, including policy and briefing papers, cabinet submissions, letters and emails, as well as undertake king research as required for the unit.
• Liaise with other agencies to monitor issues and to ensure timely responses are given to all Ministerial correspondence.
• Maintain effective working relationships with other government departments to ensure good flow of information, cooperation on the preparation of submissions and other government priorities.
• Provide executive and administrative support services to project groups and committees including arranging attendance at meetings and maintaining relevant records.
• Manage a range of procurement functions including travel arrangements, purchasing, liaising with suppliers, organising payment and processing credit card transactions.

Primary responsibilities:

• Deputise for the General Manager in his absence
• Financial and business planning - undertake financial and business planning to establish goals consistent with maximising growth and profitability.
• Legal compliance - effectively manage and comply with all legal requirements. Ensuring all relevant federal, state and local laws, codes and regulatory requirements are met by undertaking scheduled checks.
• Business development - maximising opportunities to increase sales revenue and to meet and exceed sales targets. Develop market intelligence concerning customers and local area, including working with the Business Development Executive in effectively networking with relevant and appropriate tourism and corporate bodies and organisations. Managing marketing and social media accounts.
• Business operations - effectively monitor and manage the day to day operations of the business to ensure that it remains within budget and business goals are met.
• Operations - managing the day to day operation of the Front Office Reception, Housekeeping and Maintenance functions. Rostering staff and managing occupational health and safety, environmental and risk associated issues. Ensuring the property and facilities are properly secured and monitored.
• Business Performance - recommending innovative ideas to enhance business performance and meet changing customer requirements.
• Reporting - providing management reports to the Director and General Manager.
• Human recourses management - developing a high performance team which contributes to the success of the business, including promoting harmonious work relationships, and actively mentoring staff to enable them to perform their positions in a manner which contributes to the profitability of the business and Argus Accommodation Group as a whole.
• Customer service - ensuring all services meet or exceed company requirements as identified in relevant policies and procedures. Attending to guest complaints and concerns.

Primary responsibilities:

• Second in command
• Assisting General Manager in all day to day operations
• Overseeing and administering all the Front Office operations of the property
• Bookkeeping duties including processing payments, refunds, settling guest accounts, accounts receivable, debtors, floats and petty cash reconciliation
• Group coordination
• Conference coordination
• Guest dispute/ complaint resolution
• Preparation of rosters
• Training, couching, mentoring staff as per companies policies and procedures
• Handling customer enquiries in polite, efficient, friendly and professional manner at all time (phone, e-mail, face-to-face)
• Selling and up-selling hotel products and services in accordance with current sales strategies
• Ensuring the accurate loading of reservation details, cashiering and amendments to guests details into the hotel booking system.
• Coordination of general office administration

One of the founders and owners of Hansa Konverentsid OÜ (Hansa Conferences) in 2009, Tallinn, Estonia. Our main goal was to be a promoter of the development trend of lifelong learning and a provider of innovative solutions in the conference, training, seminar and event markets. We focused on developing an organisation's teamwork and the personal efficiency of employees, motivating and encouraging employees with up to date training.

Our conference/training portfolio included but were not limited to the following categories:

• Law amendment training
• Management training
• Marketing and Sales
• Communication and Media
• Finance and Accounting
• IT training
• Personal Development

I left the company in 2013 when I moved to Australia and company continued performing great until pandemic in 2020.

www.hansakonverentsid.ee