Hevin Patel

Started working as an IT Support Analyst and then promoted to the role of Junior Consultant by the Manager seeing the dedication and ability to solve critical problems in Kubernetes. The job responsibilities revolve around:
● Carrying out all tasks related to the management of user accounts and active directory.
● Assigning DNS delegations and DHCP configurations.
● Monitoring, organizing and troubleshooting help desk tickets using Event viewer.
● Installing new software and directing them to the system using VMware and Hyper V.
● Maintaining technical accuracy by keeping current on policies, products, and industry trends.
● Testing APIs to determine whether the APIs are meeting expectations when it comes to functionality,
performance, reliability and security.
● Establish and maintain sound relationships to improve the customer experience and promote a positive
business image.

The job responsibilities revolve around:
● Reporting Cash, controlling inventory, and scheduling during shifts.
● Ensuring health, safety and security codes are met and followed.
● Mentoring and training the team at their workstations during the shift.
● Implementing the shift plan to ensure a smooth production.
● Handling customer complaints in a positive way to ensure they have the best experience.