Hewitt Olela
Burwood
Summary
Dedicated and enthusiastic individual seeking a position in the fast food industry where I can utilize my strong customer service skills, attention to detail, and ability to work efficiently in a team environment to contribute to the success of the establishment.
Overview
1
1
year of professional experience
Work History
Customer Service and Accountant
Olmak Beach Resort
01.2024 - 05.2024
- Delivered outstanding customer service by addressing guest inquiries and resolving issues promptly
- Performed daily reconciliations and utilized POS systems to generate Z reports and daily sales summaries
- Assisted in the training of new staff members on POS systems and customer service protocols
Crew Member
Subway
07.2023 - 12.2023
- Provided excellent customer service by accurately taking orders and preparing sandwiches to customer specifications
- Maintained a clean and organized workspace to ensure a safe and hygienic environment
- Assisted in inventory management, including restocking supplies and reporting low stock levels
- Adhere to work health and safety guidelines in the work place
Education
High School Diploma -
Saint Andrews International High School Malawi
06.2023
Diploma of Business -
Deakin College
08.2024
Skills
- Customer Service: Exceptional ability to engage with customers, understand their needs, and provide satisfactory solutions
- Teamwork: Proven experience working effectively within a team to achieve common goals and ensure smooth operations
- POS Systems: Proficient in using various POS systems, handling transactions, and generating sales reports
- Food Preparation: Knowledge of food safety standards and experience in preparing and assembling food items to customer specifications
- Time Management: Efficiently manage time to handle multiple tasks simultaneously in a fast-paced environment
- Problem-Solving: Strong problem-solving skills to address customer complaints and operational challenges effectively
Timeline
Customer Service and Accountant
Olmak Beach Resort
01.2024 - 05.2024
Crew Member
Subway
07.2023 - 12.2023
High School Diploma -
Saint Andrews International High School Malawi
Diploma of Business -
Deakin College
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