Heyam Hattab
Canberra
Summary
Enthusiastic Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Can multi task very well.
Overview
7
7
years of professional experience
Work History
Team Leader
Programmed Facility Management
07.2021 - Current
- Supervise staff
- Recruit staff
- Trained and mentored staff
- First point of contact for contractors,Staff and other supervisors
- Problem solving
- Work order management
- Conduct meetings
- Consult with other departments and problem solve
- Conduct training sessions
- Conduct call monitoring sessions
- Resolve conflict with confronting and irate tenants, contractors or housing managers
- Appointed to log incident reports for all of Fyshwick Programmed office
- Delegate/assign Work to team
- Strong written and verbal communication skills
- Knowledge with Microsoft Word, Excel, BI cube reporting and Outlook
- Manage variety of email inboxes
- Manage work orders that need close attention to that are sent from complaints team that varies from first level complaints to ministerial complaints
- Manage contractors appointments with tenants or housing managers
- Manage access orders
- Manage rosters
- Manage conflict resolution among team members, fostering a positive and collaborative work environment.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Assistant Manager
Angus & Coote Jewellers
06.2019 - Current
- (Currently casual)
- Staff supervision
- Cash management including register balancing & banking
- Stock management & display
- Frontline customer service
- Problem solving, conflict resolution
- Stock control, stock take
- Staff responsibilities
- Customer priorities
- Merchandising, key holder
- Staff trainer
- Organization
- Established team priorities, maintained schedules and monitored performance.
- Set strong targets for employees to drive company success and strengthen motivation.
Casual Waitress
Little Istanbul
01.2017 - 05.2019
- Preparation of consumables daily, caretaking of store, opening and closing store, maintain clean and safe work environment, working within busy motivated team to meet customer demands
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Diploma of Nursing -
Canberra Institute of Technology Bruce
Canberra, ACT12.2020
Certificate III -
Quest Care
Canberra, ACT06.2019
Certificate IV -
Canberra Institute of Technology Bruce
Canberra ACT11.2018
High School Diploma -
Canberra College
Canberra, ACT01.2018
High School Diploma -
Trinity Christian School
Canberra, ACT01.2016
Skills
- Performance Improvement
- Coaching
- Giving Constructive Feedback
- Mentoring
- Team Supervision
- Ability to adapt to new work environment
Skills Attributes
- Strong interpersonal skills
- Bilingual
- Proven ability work in a team environment
- Ability to work independently
- Ability to adapt to changing work priorities within short timeframes
- Attention to detail
- Positive attitude, confident, very organised and kind
- Strives for personal development
- Always looking for new challenges
- Team player
- High customer service skills
Achievements Tickets
- Automatic/Manual Drivers Licence
- WWVP Check/Card
- Recognised as a Nurse on AHPRA
References
- Little Istanbul, Malik Mazaydeh, 0401 879 704
- Angus & Coote Jewellers, Sulav Pokharel, 0414690689
- Programmed facility management, Jodi Micallef, 0459754685
Languages
Arabic
Full Professional
Timeline
Team Leader
Programmed Facility Management
07.2021 - Current
Assistant Manager
Angus & Coote Jewellers
06.2019 - Current
Casual Waitress
Little Istanbul
01.2017 - 05.2019
Diploma of Nursing -
Canberra Institute of Technology Bruce
Certificate III -
Quest Care
Certificate IV -
Canberra Institute of Technology Bruce
High School Diploma -
Canberra College
High School Diploma -
Trinity Christian School
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