Summary
Overview
Work History
Education
Skills
Cover Letter
Employment History
Personal Information
Awards
Community Service
Attributes
Timeline
Generic

Heydon Smith

29/08/2005
Vermont

Summary

Motivated and responsible individual with a strong desire to learn and excel in a team environment. Committed to achieving personal and professional goals, always striving for a better future. Known for honesty and integrity in all endeavors, maintaining a positive mindset and excellent adherence to schedules. Flexible and adaptable in various work settings, with a genuine enjoyment of helping others and treating them with respect.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Smart Water Retail/trade Sales Assistant

Smart Water
11.2022 - 12.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Helped customers locate products and checked store system for products at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Fielded customer questions to share information about products, availability, and pricing.

Gardening Business Owner

Myself
01.2018 - 12.2022
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.

Plumbing Apprentice

Eastmont Plumbing
11.2023 - Current
  • Demonstrated adaptability by adjusting schedules or techniques when faced with unexpected challenges or changes in project scope.
  • Collaborated with construction teams to ensure seamless integration of plumbing systems in new builds or renovations.
  • Gained valuable experience through hands-on training under the guidance of skilled plumbers.

Education

Secondary College -

Vermont Secondary College
01.2018 - 01.2021

VCE VM YEAR 12 -

Swinburne University of Technology
Wantirna, Australia
01.2022 - Current

Certificate II - Landscape & Horticulture

Swinburne University of Technology
Melbourne, VIC
01-2023

Skills

Cash handling

Processing payments

Problem-solving

Goal oriented

Team collaboration

Relationship building

Team support and assistance

Customer assistance

Effective communication

Reliability

Time management

Adaptability and flexibility

Cover Letter

Smart Water Shop Wantirna, My name is Heydon Smith, and I am applying for a position as a Retail and trade sales assistant at Smart water shop Wantirna. I completed year 10 high school education at Vermont Secondary College last year, 2021. I am currently at Swinburne Wantirna doing VCAL. I have completed my last year of my Certificate II in Landscape and Horticulture at Swinburne University. I have run my own gardening business since the age of 13, and since completing my certificate at Swinburne. I am particularly interested in being a part of the awesome team at Smart Water because I believe I have the skills to be a part of the team with helping customers, with my knowledge of irrigation with doing my own garden watering system and my own hydroponics systems I know a thing or two. I will bring a in store experience, keep up to date with the newest and greatest stock and of course working as a team to achieve the goals. Along with my time through school and all my other commitments, I have developed interpersonal and strong communication skills through my leadership roles at school and in my sports. I am physically fit and prepared to work hard and help in any way I can. I believe I have the maturity and attitude to give the customers at Smart Water a truly great experience. One of my important skills in life is helping people. My sporting background, along with experiences in workspaces like running my own garden business, has helped me develop into the hardworking, and compassionate person I am today.

Employment History

I have been running my own garden business and maintaining people’s gardens for the last couple of years. I have approximately 7 Clients. I am very grateful for my opportunities and thankful for the head start I have had in life. I have also on occasion joined my dad at work and helped him out with his Plumbing business.

Personal Information

Date of Birth: 08/29/05

Awards

  • Rotary Youth Achievement Award, 2017
  • IT Captain, 2017

Community Service

I am a passionate football player. I have played football since under 10’s and this is my 8th season. I love putting my ideas forward to the team and going out there for my club. I’ve also been a part of a bowling league at Zone bowling forest hill and in the local area lawn bowls team.

Attributes

I am reliable and always on time. I promise I will deliver and if something goes wrong, I will let you know. I will always strive to my best abilities. I am a people’s person; I like to help and appease people.

Timeline

Plumbing Apprentice

Eastmont Plumbing
11.2023 - Current

Smart Water Retail/trade Sales Assistant

Smart Water
11.2022 - 12.2023

VCE VM YEAR 12 -

Swinburne University of Technology
01.2022 - Current

Gardening Business Owner

Myself
01.2018 - 12.2022

Secondary College -

Vermont Secondary College
01.2018 - 01.2021

Certificate II - Landscape & Horticulture

Swinburne University of Technology
Heydon Smith29/08/2005