Tyler Ledwidge
Healesville
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Yard Customer Service Associate
Robot Building Supplies
04.2025 - Current
- Serve as the first point of contact for customers visiting the yard, offering product information, pricing, and order assistance.
- Ensured stock levels were accurately tracked and restocked, maintaining a smooth yard operation.
- Managed customer orders, processed deliveries, and handled product inquiries.
- Built strong relationships with customers by providing outstanding service and support.
- Assisted in maintaining the safety and cleanliness of the yard, adhering to health and safety regulations.
Service Advisor
Healesville Toyota
04.2024 - 12.2024
- Delivered excellent customer service in a high-volume environment, addressing inquiries, concerns, and requests with professionalism and efficiency.
- Assisted customers with service bookings, vehicle maintenance queries, and product offerings.
- Liaised between customers and technicians to ensure service schedules and needs were clearly communicated and met.
- Maintained accurate customer records, ensuring timely follow-ups and satisfaction tracking.
- Handled customer complaints effectively, ensuring swift resolutions and maintaining customer loyalty
Team Member
Coles
12.2020 - 11.2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Provided support to team members to ensure all goals were met in a timely manner.
- Maintained knowledge of company policies and procedures to promote productivity and safety.
Branch Staff Member
Reece
01.2022 - 04.2024
- Developed promotional campaigns designed to increase brand awareness among target customers.
- Performed daily cash balancing activities in a timely manner while adhering to all safety procedures.
- Maximized sales opportunities through cross-selling of appropriate products or services when applicable.
- Maintained accurate records of transactions, deposits, and withdrawals for branch compliance purposes.
- Utilized problem solving skills to resolve complex customer issues quickly and effectively.
- Managed an efficient workflow within the branch by delegating tasks appropriately.
- Developed strong interpersonal relationships with customers, colleagues, and suppliers to ensure successful branch operations.
- Answered telephones to assist customers with questions and inquiries.
- Resolved problems and discrepancies concerning customers' accounts.
Education
Completed Year 12 -
Healesville High School
12.2021
Skills
- POS Transactions
- Customer Experience
- Customer Satisfaction
- Information Processing
- Manage Customer Accounts
- Investigate Discrepancies
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Certification
- Cert II Community services
- Cert III Supply chain operations
- Cert II in warehouse operations
Timeline
Yard Customer Service Associate
Robot Building Supplies
04.2025 - Current
Service Advisor
Healesville Toyota
04.2024 - 12.2024
Branch Staff Member
Reece
01.2022 - 04.2024
Team Member
Coles
12.2020 - 11.2024
Completed Year 12 -
Healesville High School
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