Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hiba Aldires

Shalvey,NSW

Summary

Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Kentucky Fried Chicken
04.2021 - 02.2022
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

GSA/partyhost

Timezone
03.2022 - Current
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
  • Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
  • Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
  • Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
  • Promoted a safe environment by enforcing rules and regulations consistently during events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
  • Built lasting relationships with clients through consistent delivery of excellent service, leading to increased repeat business and positive word-of-mouth referrals.

Education

Chifley College Senior Campus
Mount Druitt, NSW

Skills

  • Active Listening
  • Attention to Detail
  • Good Telephone Etiquette
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Time Management
  • Self-Directed
  • Excellent Communication
  • Dependable and Responsible
  • Organization
  • Verbal Communication

Languages

Arabic
Native or Bilingual

Timeline

GSA/partyhost

Timezone
03.2022 - Current

Customer Service Cashier

Kentucky Fried Chicken
04.2021 - 02.2022

Chifley College Senior Campus

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Hiba Aldires