HIBA BUTT
The Hills District,NSW
Summary
As an upcoming nursing graduate, I'm excited to bring my passion for healthcare and dedication to compassionate patient care to the forefront. While my journey into nursing is just beginning, I've already developed a solid foundation through hands-on clinical placements during my Diploma of Nursing program. Drawing from my years of experience in retail and hospitality, I've honed valuable skills in customer service, multitasking, and teamwork. With excellent communication abilities and a genuine desire to make a difference, I'm eager to embark on this new chapter, committed to learning and contributing positively to healthcare teams while providing exceptional nursing care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specialist
Apple
Castle Towers
07.2022 - Current
- Greeted customers entering the store and work out what each customer wanted or needed
- Answered product questions with up to date knowledge of sales and store promotions
- Described product to customers and explained details and care of merchandise, asking open ended questions to identify customers' needs and assist with the best product match
- Record details of inquiries, comments, and complaints
- Keep records of customer interactions and transactions
- Assisted customers in finding the right products and services to meet their needs
- Educated customers on the features and benefits of Apple products and services
- Ensure cleanliness and maintenance of product area as per retailer specifications
- Maintained positive working relationships with store employees and customers
- Strategise to enhance customer service, drive store sales and enhance profitability.
Contact Centre Customer Service Consultant
Zip Co
Sydney
12.2021 - 06.2022
- Served as customer's primary point of contact
- Handled customer questions, complaints, feedback, and billing inquiries with the highest degree of consideration and professionalism to resolve customer issues with one call resolution
- Helped drive positive change throughout the business by identifying and solving customer issues and proposing process improvements
- Managed inbound/outbound customer email and call handling
- Successfully managed to resolve up to 80-100 emails a day
- Successfully managed to resolve up to 50 calls a day
- Delivered prompt, accurate, and courteous customer service via phone
- Document all customer correspondence, verify customer contact information, reason for call, and resolution
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Participated in on-going training for advancement.
Contact Centre Customer Service Consultant
Comminsure - Commonwealth Bank Of Australia
Sydney Olympic Park
04.2021 - 12.2021
- Responded to customers request for products, services, and company information
- Liaised with customers, management, finance, and underwriting teams to better understand customers' situations/problems and recommend appropriate solutions
- Regularly exceeded KPI's and objectives set by managers
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Took on additional responsibilities such as handling complaints and taking on specific outbound calls as per customer requests assigned by managers
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Customer Service Representative
KFC
Castle Towers
10.2016 - 04.2021
- Maintained ideal presentation standards with customers, keeping appearance clean and using professional language
- Managed dietary restrictions and allergies with special attention to requests and allergen protocols
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
- Achieved high inspection scores by following health department requirements multiple times
- Served more than 50 customers per hour during busy periods, maintaining high satisfaction with upbeat and knowledgeable assistance
- Helped support team goals by assisting in other tasks other than my assigned once
- Took initiative and interest in the business to help grow profit during times such as COVID
- Gained multiple awards and recognition for improvements and hard work
- Worked well independently and on a team to solve problems
- Encouraged unity and mediated conflict.
All Rounder
Oliver Brown
Cherrybrook
02.2019 - 05.2019
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Minimized drawer errors by accurately documenting orders and processing payments
- Met up sell goals by promoting high-profit items to customers
- Prepared and served cold and hot beverages such as coffee, smoothies or teas
- Supported team productivity by restocking supplies and completing checklists during slow periods
- Welcomed guests with friendly smiles and positive attitude
- Took initiative without being asked when there was an issue.
Waitress
Frankies Food Factory
Glenhaven
09.2018 - 02.2019
- Assisted kitchen staff with handling high volume loads, garnishing plates and preparing simple items like desserts and salads
- Helped management meet customer needs, collecting and offering important feedback about operations and menu items
- Worked to support other restaurant staff to ensure the highest level of service
- Adhered to all company rules and guidelines
- Worked well independently and also with others
- Maintained safe food handling and sanitation standards
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items, kept dining areas presentable and customer ready.
Education
Other - Nursing
TAFE
Meadowbank 03-2024
High school or equivalent -
Cherrybrook Technology High School
10.2020
Skills
- Fast Learner
- Teamwork
- Ability to work under pressure
- Adaptability
- Time Management
- Communication Skills
- Microsoft Word
- POS System
- Medication Administration
- Care Plan Implementation
- Patient Education
- Pediatric Care
- Compassionate Care
- Patient Assessment and Care
Certification
First Aid Certificate
Working with Children's Check
Responsible Service Of Alcohol (RSA)
Availability
- Monday - Wednesday
- Public Holidays (including Christmas, Easter, Anzac Day etc.)
Languages
English
Full Professional
Urdu
Native/ Bilingual
Timeline
Specialist
Apple
07.2022 - Current
Contact Centre Customer Service Consultant
Zip Co
12.2021 - 06.2022
Contact Centre Customer Service Consultant
Comminsure - Commonwealth Bank Of Australia
04.2021 - 12.2021
All Rounder
Oliver Brown
02.2019 - 05.2019
Waitress
Frankies Food Factory
09.2018 - 02.2019
Customer Service Representative
KFC
10.2016 - 04.2021
Other - Nursing
TAFE
High school or equivalent -
Cherrybrook Technology High School
Similar Profiles
Venkata MangipudiVenkata Mangipudi
Sr. Data Engineer at AppleSr. Data Engineer at Apple
Franklin MorenoFranklin Moreno
Senior Line Cook at AppleSenior Line Cook at Apple
Brittany A. RubioBrittany A. Rubio
Lead at AppleLead at Apple
SHANI PITTERSSHANI PITTERS
Customer Service Representative at AppleCustomer Service Representative at Apple
Mason ZahraMason Zahra
Employment Relations Adviser at EmploysureEmployment Relations Adviser at Employsure