Hiba El Sayed
Priority Disability Services - Support Worker
Yagoona,NSW
Summary
Hardworking Priority Disability Services and Support Worker dedicated to providing transport, attending appointments and advocating on behalf of NDIS participants. Arranging social activities and assisting with household tasks and activities like cleaning, preparing meals and showering. Coordinating and implementing individual care plans in accordance with NDIS guidelines. Stroke patient after care.
Overview
18
18
years of professional experience
Work History
Aged Care Disability Support Worker
Priority Disability Care Australia
11.2023 - Current
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
Business Development Manager
XARY Accounting
01.2021 - 11.2022
- Championed corporate social responsibility initiatives that positively impacted community relations while bolstering the company''s reputation as a responsible corporate citizen.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Negotiated lucrative contracts with suppliers and vendors, securing favourable pricing and terms for the company.
Childcare Services
Self Employed
07.2020 - 01.2021
- Developed and implemented programs for center-based childcare services.
- Signposted additional support services, including housing, employment and childcare assistance.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Participated in standing committee that researched providing quality services in face of childcare budget cuts.
Customer Service Specialist/ Lender/Group Customer
Commonwealth Bank
01.2010 - 01.2018
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Aged Care Worker, Aged Care Nursing Duties
Ern Vine Village
01.2006 - 12.2009
- Administered medications according to doctor''s orders, maintaining accurate records for safety purposes.
- Organized special events for residents that promoted participation, enjoyment, and community involvement.
- Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
Education
Certificate IV in Ageing Support
Australian Community And Management College
Gosford, NSWCertifivate IV: Banking And Lending Services
Tafe
Bankstown10.2011
Certifivate IV: Banking And Lending Services
Tafe
Bankstown10.2011
Certificate IV: Aged Care Nursing -
TAFE
Bankstown, NSW 04.2001 -
Diploma: Children Services
Tafe
Bankstown, NSW10.2009
High School Diploma -
Birrong Girls Highschool
Birrong 04.2001 -
Skills
Personal Care
References
Mohsin Nachar- (Commbank) 0422 567 729
Michelle Williams- (Commbank) 0414 490 065
Timeline
Aged Care Disability Support Worker
Priority Disability Care Australia
11.2023 - Current
Business Development Manager
XARY Accounting
01.2021 - 11.2022
Childcare Services
Self Employed
07.2020 - 01.2021
Customer Service Specialist/ Lender/Group Customer
Commonwealth Bank
01.2010 - 01.2018
Aged Care Worker, Aged Care Nursing Duties
Ern Vine Village
01.2006 - 12.2009
Certificate IV: Aged Care Nursing -
TAFE
04.2001 -
High School Diploma -
Birrong Girls Highschool
04.2001 -
Certificate IV in Ageing Support
Australian Community And Management College
Certifivate IV: Banking And Lending Services
Tafe
Certifivate IV: Banking And Lending Services
Tafe
Diploma: Children Services
Tafe
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