Hiba El Souki
Altona,VIC
Summary
I have previously graduated from Suzanne Cory, a select entry high school and am currently studying a Bachelor of Science at Monash University.
I am very organised and work extremely well under pressure, having the opportunity to work both independently, and in a team, thriving in both environments.
I am an extremely quick learner, and easily adapt well to change. I am able to work well in fast-paced environments and solve challenges using critical thinking.
My years of work experience has allowed me to further develop my customer service skills and ensure that customers are always satisfied with my services.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Woolworths
02.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Greet customers as they enter and leave the supermarket, offering assistance with needs and questions.
- Handle cash registers and manage financial transactions with accuracy.
- Guide and advise customers on store products, location of items, and usage of self-service facilities.
- Assist in arranging and restocking shelves to maintain an organized store environment.
- Coordinate with other team members to provide efficient service to customers.
- Monitor and maintain cleanliness and orderliness at the checkout counters and other customer areas.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Casual Pharmacy Assistant
Pharmacy 4 Less
12.2020 - 01.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Unpacked, sorted and counted incoming pharmacy items, securing stock and refrigerating perishable items.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Ice Cream Scooper
Capriccio Gelateria
01.2019 - 11.2022
- Maintained store cleanliness and appearance with continuous upkeep.
- Cleaned and sterilized dishes, kitchen utensils, equipment and facilities.
- Collaborated with other employees to complete various opening and closing duties to keep ice cream shop up to code.
- Offered excellent service to customers from initial greeting through order taking, payment process and food delivery.
- Handled cash, debit and credit card transactions.
- Used suggestive selling to increase sales of target ice cream flavors and products.
- Greeted guests, answered menu questions and delivered excellent customer service.
Education
Bachelor of Science - Psychology
Monash University
Clayton, VIC12.2025
High School Diploma -
Suzanne Cory High School
Hoppers Crossing11.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
Timeline
Customer Service Representative
Woolworths
02.2024 - Current
Casual Pharmacy Assistant
Pharmacy 4 Less
12.2020 - 01.2023
Ice Cream Scooper
Capriccio Gelateria
01.2019 - 11.2022
Bachelor of Science - Psychology
Monash University
High School Diploma -
Suzanne Cory High School
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