Hiba Hamed
Punchbowl,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Supermarket
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
El Jannah
06.2022 - 10.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Beverly Hills Girls High School
Beverly Hills, NSW09.2023
Skills
- Product Knowledge
- Report Generation
- Data Entry
- Consultative Sales
- Complaint Resolution
- Customer Service
- Order Fulfillment
Certification
CPR and First aid certified
Assisted Checkout Customer Coach Licence
Security Licence
Languages
Arabic
Native or Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Coles Supermarket
11.2023 - Current
Customer Service Representative
El Jannah
06.2022 - 10.2023
High School Diploma -
Beverly Hills Girls High School
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