Hiba Saraya
Granville,Australia
Summary
Dedicated individual with strong social skills developed through diverse workplace and volunteer experiences. Committed to surpassing organizational objectives and achieving success in any environment. Excels as a team player, while also demonstrating initiative when necessary. Seeking opportunities to gain valuable work experience and make a positive impact on the community.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Retail Worker
Retail clothing shop
1.10.24 - Current
- Provided friendly and personalized customer service, helping shoppers feel confident and supported in their choices
- Offered styling advice and product recommendations with a focus on individual needs
- Ensured the store was welcoming and well-organized, creating a positive shopping experience
- Assisted with inventory management and handled transactions accurately and efficiently
- Built genuine connections with customers, encouraging trust and loyalty
Youth Mentor
Masjid Al Noor
02.2023 - Current
- As an Islamic Youth Mentor with the Walk of Faith program, I work with children and teenagers aged7-17, guiding them through meaningful weekly activities
- My role involves fostering personal growth and connection through group Storytimes, hands-on activities, cooking, arts and crafts, teamwork, and open discussions on various topics
- I don’t see myself as just a teacher but rather as a friend to these young individuals
- They inspire me, teach me, and give me the opportunity to self-reflect and continuously improve
- Together, we create a supportive environment where they can grow, learn, and build confidence
- My mentoring is driven by love, dedication, and a deep passion for helping youth develop positive values and life skills
Education Support Teacher Aide
Granville East Public School
04.2020 - 08.2020
- Understands the nature of children, the uniqueness of every child, and endeavours to show patience and care when working with them
- Empathy and patience to work with each student, especially those who have learning and social challenges
- Excellent organisational skills required for taking attendance, processing grades, and collecting and preparing tests
- Ability to support the headteacher and participate in work sessions to advance student performance and educational delivery
- Knowledge of technology such as word processing, presentation, database, web navigation, and security skills
- Familiarity with laptops, DVD players, USB drives, digital cameras, and digital video cameras are also helpful to aid in classroom instruction
- Ability to articulate information so students can easily understand the directions, both in written and verbal forms
- Work placement
Customer Service Representative
Woolworths, Auburn
10.2017 - 01.2019
- Providing professional face to face and telephone based Customer Service, guaranteeing customer satisfaction with their stock requests and inquires
- Knowing on stock availability for customers and restock purposes
- Utilising a range of software to generate transactions and receipts
- Coordination of delivered purchased items by customers or stock replenishment, in addition to diplomatically resolving any conflicts that may arise between these parties
- Training new employees (casuals) with systems and sale skills
- Completing paperwork
- Cash handling
Education
Certifictae IV - Education Support
TAFE NSW
NSW09-2020
Certificate II - Business Services
Certificate II - Hospitality Food and Beverages
Certificate IV - Education Support
Diploma - Counselling
Dipolma - Counselling
Evolve College
Online 01-2024
Skills
- I am a positive and empathetic individual who thrives on learning, growing, and helping others I bring a calm, friendly, and professional attitude to everything I do, grounded in reliability, flexibility, and patience I approach challenges with optimism and humour, knowing that a little laughter can brighten even the toughest moments
- As someone who values connection, I take pride in building meaningful relationships and creating a comforting and supportive environment I am a fast learner, always eager to embrace new opportunities, expand my skills, and find creative solutions Whether working as part of a team or independently, I am organized, committed, and responsive, ensuring I contribute in ways that truly make a difference
- For me, learning is a lifelong journey, and I'm constantly striving to improve and grow My creativity, empathy, and sense of humour inspire me to empower others, encouraging positivity and personal growth in all aspects of life I see every interaction as an opportunity to bring comfort, understanding, and joy to those around me
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Team development
- Building rapport
- Prioritization
- De-escalation techniques
- Administrative support
Certification
- Successfully completed a Certificate IV in Education Support, achieving first place in all assessments.
- Achieved a Diploma of Counselling, demonstrating a strong commitment to professional growth and helping others.
- Working with children check number-WWC2167157E
Languages
English
Arabic
Hobbies and Interests
Islamic studies, Reading, knowledge seeking
Accomplishments
- Consistently exceeded sales targets and Key Performance Indicators (KPIs) set by management.
- Developed extensive product knowledge to deliver exceptional customer service and provide accurate, tailored recommendations to clients.
- Built and maintained excellent relationships with team members and clients through effective communication and a collaborative approach.
- Demonstrated outstanding organizational and time-management skills, balancing multiple responsibilities and achieving high-quality outcomes.
- Regularly received positive feedback for delivering exceptional service and fostering a supportive environment.
Personal details
- I.T. Skills: MS Office;
- Drivers Licence: licence C and personal vehicle
Community Service
Active member of the School Representative Council, contributing to student leadership and community initiatives., Sales Assistant at Behind the Veil, providing support in retail operations and customer service., Volunteer with Islamic Relief, assisting in community outreach and support programs., Kindergarten Teacher Assistant, supporting early childhood education and development., Organized and participated in fundraising programs, including White Ribbon Day, Jeans for Genes Day, and Starlight Foundation initiatives., Engaged in numerous community events, including mosque fundraisers, talks, bake sales, and activities that connected with both young and older members of the community.
Interests
- I enjoy helping others and giving back to the community
- Cooking
- Youth Development Programs
- Getting involved in local advocacy groups to promote positive change in the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I like working with my hands and fixing things
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Crafting and DIY Projects
- Gardening
- Growing herbs, vegetables, or fruits in home gardens
- Volunteer Work
Timeline
Youth Mentor
Masjid Al Noor
02.2023 - Current
Education Support Teacher Aide
Granville East Public School
04.2020 - 08.2020
Customer Service Representative
Woolworths, Auburn
10.2017 - 01.2019
Certificate II - Business Services
Certificate II - Hospitality Food and Beverages
Certificate IV - Education Support
Diploma - Counselling
Retail Worker
Retail clothing shop
1.10.24 - Current
Certifictae IV - Education Support
TAFE NSW
Dipolma - Counselling
Evolve College
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