Summary
Overview
Work History
Skills
Languages
References
Timeline
Generic

Hicran Sadrettin

Rosemeadow,NSW

Summary

Results-driven professional with strong leadership skills. Known for exceeding KPIs and producing positive relationships with team members and clients. Committed to enhancing customer satisfaction and operational efficiency.

Overview

34
34
years of professional experience

Work History

Maintenance Response Centre Operator

Homes NSW
Liverpool, NSW
05.2024 - Current
  • Consistently surpassing set KPI's
  • Provide tenants with maintenance requests via calls and online inquiries
  • Develop and maintain knowledge of maintenance practices
  • Raising and sorting work orders based on priority
  • Following up with contractors for incomplete or delayed works as well as recalls on repairs
  • Approving and rejecting supplementary work based on trade reports
  • Building positive interpersonal relationships with contractors, tenants and internal teams
  • Risk management

Operations Manager

Big Fat Greek
05.2022 - 05.2023
  • This role involved managing all staff and operations between 2 stores. Hiring staff, rostering, training staff and implementing new systems and procedures in the business. Ensuring both stores ran smoothly day to day, whilst ensuring the quality of food leaving the store was 100%. Ensuring that all customers enjoyed their food and were greeted with amazing customer service, to ensure that the experience from the business was enjoyable.
  • Managing and growing staff skills.
  • Training of new and existing staff.
  • Manage budgets.
  • Hiring new staff.
  • Ordering stock.
  • Managing staff and shift managers.
  • Increasing morale.
  • Managing both stores.

Correctional Officer

06.2020 - 12.2022
  • This role involved ensuring security and safety of inmates on and off complex while also ensuring the safety of fellow colleagues and visitors of the complex. I thoroughly enjoyed the opportunity to help offenders reintegrate back into life on the outside. During my time in this role I have also completed Certificate III in Correctional Practices.
  • Hospital guard
  • Calling musters and accountability
  • Good knowledges of sections that are required in the movement of offenders both on and off complex
  • Searching effectively of inmates, housing locations and common areas
  • Have used and am confident in the use of OIMS

Independent Consultant

Lorraine Lea Linen
01.2010 - 06.2020
  • I currently run my own home based business, selling directly to my customer base. I have built a large customer base of over 400 customers which is also beginning to increase.
  • Managing and growing my customer base.
  • Ensuring 100% customer satisfaction.
  • One on one sales as well as group sales events.
  • Daily paperwork including emails and orders.
  • Calling existing and new customers.
  • Reporting figures on a weekly basis.
  • Managing the payments and finances involved in invoicing and payment of products.
  • Business meetings.

Executive Assistant

Australian Events Corporation
01.2009 - 01.2011
  • This role involved the maximizing of business through existing and new corporate clients. Discussing what their needs are for client entertainment and ensuring clients have an enjoyable and smooth running function. By achieving this we had a high rate of client re bookings and new business sales due to happy customers recommending our services.
  • Business Management for over 100 major companies.
  • Setting clear and measurable objectives and leading and developing my team to be highly motivated to achieve these goals.
  • Developing and managing a team of Sales Representatives.
  • Organizing and managing corporate functions for major clients including AFL Grand Final, NRL Grand Final, State of Origin, Melbourne Cup, Rugby Union, Corporate Gold Days, Conferencing and Australian Comedy Gala (Sydney and Brisbane).
  • Cold Calling prospective clients as well as nurturing a working relationship with existing clients.
  • Meeting individual and team sales targets.
  • Managing operational expenses for events whilst identifying and implementing cost reduction initiatives.

Customer Relations Manager / Aftermarket Sales Manager

Holden
01.2007 - 01.2009
  • This role involved managing customer relations for Holden. I was responsible for following up customers for the purchase of aftermarket products, ensuring that customers had a pleasant experience at the dealership and resolving any issues that the customer might have in regards to the purchase of their new vehicle.
  • Achieving sales targets by selling aftermarket protection packs, alarms etc.
  • Increased Dealerships sales by more than 200% from previous figures.
  • One on one sales on new and used cars.
  • I was responsible for eliminating more than 50% of customer complaints by contacting all customers and ensuring that the issues were resolved in a manner that left the customer feeling positive with their interaction.
  • Increased Dealership morale.
  • Up-selling products on customers' next car service.
  • General administration tasks and reporting.

Sales and Training Manager/Assistant Branch Manager

IAG Limited
01.1998 - 01.2007
  • Responsible for managing and training all new staff and ensuring that the existing staff were compliant with all of their company training.
  • Assisting customers with claims
  • Exceeding individual and branch sales targets
  • Motivating branch staff to increase sales
  • Implementation and training of new systems and computer programs
  • Implementation of rewards programs to assist staff with achieving their individual goals which also improved branch sales
  • Increasing morale in branches
  • Building rapport with business and personal customers to ensure their needs are met.

Sales and Training Manager/Store Manager

Target Australia Pty Ltd
01.1992 - 03.1998
  • This role involved working across all aspects of the team. Relief managing in various stores, customer resolutions, store rosters as well as approval of staff annual leave. During my time at Target I was also involved in interviewing new staff, day to day management of the stores. At the same time ensuring customers left the store completely satisfied with their purchase every time which would guarantee their return.
  • Managing training of all new staff and ensuring all staff were up to date with company policies and procedures.
  • Training of existing staff.
  • Preparing stores for stock take.
  • Exceeding individual and store sales targets.
  • Motivating Department Managers to increase sales.
  • Implementation and training of new systems and computer programs.
  • Implementation of rewards programs to assist Department Managers with achieving their individual goals which also improved store sales.
  • Increasing morale in the stores.
  • Multiple Store Management.
  • Achieving highest sales achiever for 3 years.

Skills

  • Microsoft Office applications
  • Excellent Communication Skills
  • Experience with training staff
  • Ability to work independently
  • Leadership and Management Skills
  • Extensive Reporting Skills
  • Ability to learn on the job
  • Administration Skills
  • Ability to Multitask
  • Goal focused
  • Team Player
  • Excellent customer service skills
  • Corporate Events Management
  • Achieving and Exceeding Sales Targets
  • Risk management
  • Problem solving
  • Interpersonal skills

Languages

Greek
Native/ Bilingual
Turkish
Native/ Bilingual

References

Jasmine Norman - 0423543308

Timeline

Maintenance Response Centre Operator

Homes NSW
05.2024 - Current

Operations Manager

Big Fat Greek
05.2022 - 05.2023

Correctional Officer

06.2020 - 12.2022

Independent Consultant

Lorraine Lea Linen
01.2010 - 06.2020

Executive Assistant

Australian Events Corporation
01.2009 - 01.2011

Customer Relations Manager / Aftermarket Sales Manager

Holden
01.2007 - 01.2009

Sales and Training Manager/Assistant Branch Manager

IAG Limited
01.1998 - 01.2007

Sales and Training Manager/Store Manager

Target Australia Pty Ltd
01.1992 - 03.1998

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Hicran Sadrettin