Hien Thai Nguyen
Townsville
Summary
Dynamic professional with a proven track record at JJ's Saigon, excelling in customer service and food safety protocols. Skilled in upselling techniques and inventory management, I effectively enhanced sales and streamlined operations. A natural leader, I foster team collaboration and resolve issues efficiently, ensuring a superior dining experience for all guests.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
JJ's Saigon
Townsville
09.2024 - 02.2025
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Calculated charges, issued table checks, and collected payments from customers.
- Assisted guests with making food and beverage selections.
Cinema Supervisor
CGV
Ho Chi Minh
02.2021 - 07.2022
- Provided guidance to junior staff members when needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees on proper theater procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Thu Thiem High School
05-2019
Skills
- Food safety protocols
- Point of sale operation
- Inventory management
- Customer service
- Upselling techniques
- Team leadership
- Problem resolution
- Communication skills
- Sales techniques
Languages
English
Professional
Accomplishments
- Best Staff of March 2020
Timeline
Restaurant Waiter
JJ's Saigon
09.2024 - 02.2025
Cinema Supervisor
CGV
02.2021 - 07.2022
High School Diploma -
Thu Thiem High School
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