Hien Vu

Grill'd Healthy Burgers

07.2023 - 01.2024

Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
Observed diners to respond to additional requests and determine when meal completed.
Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Tracked customer service cases and updated service software with customer information.
Processed customer service orders promptly to increase customer satisfaction.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.