Hien Anh Ha
Coniston,NSW
Summary
I have a range of experience in customer service roles that have given me numerous skills, in a team environment and with individuals with diverse backgrounds. My passion is being able to enable the aged to reach their goals and utilizing skills I have learnt to work with the aged. I am constantly looking for opportunities to develop both my personal and professional goals.
Overview
16
16
years of professional experience
Work History
Team Member
Woolworths Supermarket
06.2021 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Part - Time Nail Technician
Oz Nails and Beauty
05.2015 - Current
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Boosted salon revenue by upselling additional services and retail products to clients.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Part - Time Retail Worker
Post Office Terrey Hills
01.2020 - 04.2021
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Hospital in Vietnam
- All general nursing duties include providing Medications, Injections, Blood Pressure and Glucose checks, Personal care and wound care.
Casual Pick Packing
Rubyjam Fabric
04.2020 - 04.2021
Aged Care Worker
06.2017 - 03.2018
Nail Technician
NZ Nails and Beauty
09.2009 - 05.2015
Nursing Student (Work experience on rotating shifts)
02.2008 - 07.2009
Education
Certificate III Aged Care -
IRT College Australia – Wollongong
12.2013
Diploma Nursing -
Nguyen Tat Thanh University Vietnam
Vietnam08.2009
Bachelor in Technology and Fashion Design -
Food Industry University Vietnam
Vietnam08.2007
Skills
- Good Computer Skills – Experienced in Microsoft Office applications
- Bilingual – Vietnamese (Native) and English (Intermediate level)
- Highly adaptable, able to learn new concepts quickly
- Contributes well to team environment
- Outstanding time management skills, able to prioritize and manage conflicting needs
- Strong work ethic with good attention to detail
- Willing to learn and undertake a wide range of duties
- Experienced in resolving customer-service problems
volunteer experience
Community service in Vietnam, Teaching, working with children and agricultural work
hobbies and interests
- Sport
- Music
- Culture
- Science
- Photography
Referees
Thi Ha
61 405 277 299
Robert Hood
61 468 543 889
Timeline
Team Member
Woolworths Supermarket
06.2021 - Current
Casual Pick Packing
Rubyjam Fabric
04.2020 - 04.2021
Part - Time Retail Worker
Post Office Terrey Hills
01.2020 - 04.2021
Aged Care Worker
06.2017 - 03.2018
Part - Time Nail Technician
Oz Nails and Beauty
05.2015 - Current
Nail Technician
NZ Nails and Beauty
09.2009 - 05.2015
Nursing Student (Work experience on rotating shifts)
02.2008 - 07.2009
Hospital in Vietnam
Certificate III Aged Care -
IRT College Australia – Wollongong
Diploma Nursing -
Nguyen Tat Thanh University Vietnam
Bachelor in Technology and Fashion Design -
Food Industry University Vietnam
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